Mortgage Processor

Location- Leek- Discipline:

• Retail Banking
• Job type:
• Permanent
• Salary:

- £22,500

• Contact name:
• Fay Scorgie
• Job ref:

Published:
- about 4 hours ago

• Startdate:

24/04/23
Mortgage Processor

• Customer Service

Location:
Leek

Contract:
Permanent

Full Time hours per week annualised contract - Monday - Friday (8am-6pm) Saturdays (8am-1pm) - Please note shifts will vary depending on work volume

Salary:
£22,500 plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of benefits

This is a great opportunity for anyone who is looking to kick-start their career within banking or continue their career within the financial services industry. It doesn't matter if you haven't worked in finance before, as we'll give you full training. We're looking for great people with transferrable skills who can communicate clearly and confidently with customers.

Why join The Co-operative Bank:
2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

The original Ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose.

From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business.

Ethical then, ethical now, ethical always.

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities.

We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

The role:

As part of our Mortgage team you will be responsible for handling and processing a broad range of individual requests and transactions and that's why we are looking for great people to join our team to help us deliver shared goals within the team and support and improve our customers' experiences.

We are looking for a customer-orientated individual to join our team, with exceptional attention to detail, who can clearly communicate in both written and verbal formats with a high level of accuracy, without the need to field telephone enquiries.

What a typical day will look like:

• Operate effectively within a regulated department
• Discuss features of customer's mortgages or insurance all within the documented processes
• Handle standard and specialist enquiries where appropriate
• Identify vulnerable customers, showing empathy and considering referral to the vulnerable team
• Discuss bank policies and procedures and any changes affecting policies and procedures with customers
• Perform other routine administrative duties as required

Knowledge, skills and experience required:

• Positive and enthusiastic approach to customer service
• Ability to establish an excellent rapport with customers
• High levels of energy, resilience and selfmotivation
• Excellent verbal and written communication skills
• Good level of numeracy skills
• Achieving defined objectives on a weekly/monthly basis
• Proven problem solving and analytical skills
• Multitasking and timemanagement skills
• Computer literate with the ability to navigate confidently and quickly around multiple systems.

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Annual bonus
• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
• Income protection
• Life assurance
• 2 paid days for volunteering per year
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Active network groups, ran by colleagues for colleagues
• Full training and development with career progression opportunities

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

We are a Disability Confident Employer.

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