UTC Nurse Lead

Job summary

This is the perfect opportunityto be part of a diverse team providing assessment, diagnostics, diagnosis,treatment, advice, and referrals.

As an Urgent Treatment Centre LeadNurse Practitioner, you will be considered a key person in day-to-day clinicalleadership and expertise within the department.

As part of your role, you will bepart of a comprehensive UTC leadership team including a UTC lead, GP lead andservice leads. Together, you will provide on the ground leadership ensuring theeffective delivery of the UTC services. Your role will involve audits, clinicalsupport, clinical leadership, working in partnership with stakeholders and somuch more.

You will be working autonomouslywithin your sphere of competency as a clinicianin adiverse,multi-skilled teamthat includes GPs, Advanced Practitioners, PhysicianAssociates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

In Greenwich Health, we stronglybelieve in positive change and every idea being heard. This is a realopportunity to bring new ideas and have a real impact on how the UTC provides aservice that not only is good for patients but also provides an enjoyableworking environment.

This is a genuine opportunity tobe a part of something new and exciting in South-East London, with realopportunities for personal growth and to influence Urgent Care in your area. Weare looking forfull a full time Lead Nurse on apermanent salariedbasis.

Main duties of the job

Principalduties and responsibilities

-Take responsibility for the performance andmanagement of the nursing staff in the UTC.

-Monitor and audit various elements of the UTC.

-Understand and act upon various performanceindicators.

-Be a role model for staff working in the UTC.

-Provide leadership to all staff working in theUTC.

-Take responsibility for the patients assignedthrough the streaming process.

-Perform assessment of patients needs, plan,implement and evaluate clinical treatment and care using advanced clinicalknowledge and skills.

-To assess diagnostics including ECGs, bloods, urinalysis,and X-rays.

-Be able to discuss with patients and carers therange of possible treatment/ management options and their implications beforetreatment decisions are made.

-Instigate and implement clinical management andtreatment changes when appropriate.

-Contribute to specific care guidelines andstandards supporting the care of patients across the health economy.

-To implement Health and Safety and RiskManagement appropriate to area of work

-To deliver aspects of the Clinical GovernanceAgenda, following the direction of the Clinical Leadership.

-Contribute to and manage various elements ofauditing in the UTC.

-To have overall responsibility for other membersof the clinical team within the UTC

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

We offer competitive remuneration as well as other benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

You will have ongoing support and mentorship.

We have developed a UTC model which aims to develop a stress-free and supportive working environment.

We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Job description

Job responsibilities

Principalduties and responsibilities

-Take responsibility for the performance andmanagement of the nursing staff in the UTC.

-Understand and act upon various performanceindicators.

-Be a role model for staff working in the UTC.

-Provide leadership to all staff working in theUTC.

-Manage nursing rotas.

-Take responsibility for the patients assignedthrough the streaming process.

-Perform assessment of patients needs, plan,implement and evaluate clinical treatment and care using advanced clinicalknowledge and skills.

-To assess diagnostics including ECGs, bloods, urinalysis,and X-rays.

-Be able to discuss with patients and carers therange of possible treatment/ management options and their implications beforetreatment decisions are made.

-Instigate and implement clinical management andtreatment changes when appropriate.

-Contribute to specific care guidelines andstandards supporting the care of patients across the health economy.

-To implement Health and Safety and RiskManagement appropriate to area of work

-To deliver aspects of the Clinical GovernanceAgenda, following the direction of the Clinical Leadership including complaintmanagement, incident investigation and contributing to lowering risksidentified.

-Contribute to and manage various elements ofauditing in the UTC.

-To have overall responsibility for other membersof the clinical team within the UTC

Communicationand Relationship Skills

-Demonstrate excellent communication skills whenworking with the internal team as well as external, particularly our practicesand the hospital trust.

-Be ableto identify and take into consideration barriers to understanding and employappropriate methods to ensure effective communication particularly wherebarriers are clinical in nature.

-Provideemotional support to patients and carers

-Be awareof the procedures to follow if concerned regarding the protection of children.

-Ensurecompliance with policies, procedures and clinical guidelines for self andothers.

-Holdgood relationship building skills to develop strong relationships with keyindividuals within practices and the local healthcare system

-Have theability to successfully make appropriate in hospital specialty referrals.

Analyticaland Judgmental Skills

-Performspecialist assessment of patients needs, diagnose where appropriate, plan,implement and evaluate clinical treatment and care using advanced clinicalknowledge and skills.

-Be ableto discuss with patients and carers the range of possible treatment/ managementoptions and their implications before treatment decisions are made.

-Beresponsible for monitoring health, safety and security of self, the team andothers and promote best practice in the clinical area.

-Identifyclinical issues and incidents within the service that reduce the quality ofcare within the specialist service bringing any issues to the attention of themanagement team.

-Takepart in activities to counter these to ensure the delivery of safe andeffective care.

-Ensurethat high standards of care are given and maintained and act when standards arenot being met.

Planningand Organisational Skills

-Plan,organise and prioritise own daily workload.

-Recognise,prevent and diffuse potential areas of conflict and where required take a keyrole in the management of the outcome.

-Toexercise good personal time management, punctuality, and consistent reliable attendance.

PhysicalSkills

-Demonstratecompetence in the use of all clinical equipment used in the overall care ofpatients within the scope of service.

-Demonstratecompetence in physical examination assessment skills applicable to scope ofservice.

-Havecompetent computer / keyboard skills including ability to utilise softwareprogrammes required to provide the service.

-Abilityto travel to all sites of service delivery in a timely manner.

Patient/ClientCare

-Performassessment of patients needs, diagnose where appropriate, plan, implement andevaluate clinical treatment and care using advanced clinical knowledge andskills.

-Establisheffective communication with patients and carers / relatives.

-Deliverspecialised, evidence-based advice suitable for the individuals medical,social, psychological, religious, and cultural requirements.

-Ensurethat appropriate action is taken to protect vulnerable patients and that theycan access/receive the appropriate care.

-Ensurecompliance with policies, procedures and clinical guidelines for self andothers.

-Promotepeoples equality, diversity, and rights.

-Identifyclinical issues and incidents within the service that reduce the quality ofcare bringing any issues to the attention of the Clinical Lead.

-Takepart in activities to counter these to ensure the delivery of safe andeffective care.

-The postholder is responsible for always ensuring the safety of patients and promotinga safety culture through the effective management of risk.

Responsibilitiesfor Policy and Service Development

-Contributeand influence policy making and clinical guidelines internally and externally,necessary to support the service.

-Contributeand influence policy making and clinical guidelines internally and externally,necessary to support their specific service.

-Act asan ambassador and role model for Greenwich Health.

Responsibilitiesfor Finance

-Ensurethe effective and efficient use of physical and financial resources.

-Ensure allclinical equipment used are well maintained and cleansed as required.

Responsibilitiesfor HR

-Maintainactive status on relevant professional registers.

-Actalways in accordance with professional code of conduct and guiding documents,Health Care Standards.

-Maintaina professional portfolio.

-To takeresponsibility for own continuous self-development, undertaking any educationand training opportunities identified as necessary for role to remain eligiblefor professional registration including mandatory training.

-Adhereto Company Policy & Procedure.

-Assistmanagers in the development of strategies for professional development inkeeping with staff competence appraisal, service developments and professionalrequirements.

-Attendall mandatory training relevant for the post.

-Attendand actively participate in an annual personal development review and undertakerelevant activities to meet the training and development objectives asidentified in the performance review.

Responsibilityfor Information Resources

-Maintainconfidential and comprehensive patient records in accordance with yourprofessional body.

-Continuallymonitor standards of care through benchmarking and using the tools provided.

-Participatein collection of patient satisfaction surveys for the service as required.

Researchand Development

-Takesresponsibility for own continuing professional development and performance,including identifying own development needs and maintain own portfolio inaccordance with re-registration requirements.

-Supportthe clinical lead in ensuring the clinical environment is conducive toeffective learning.

-Maintaina high level of awareness of relevant research issues and trends within thescope of practice and professional area.

-Takeresponsibility for personal development and education and Personal DevelopmentPlan objectives.

-Participatein Clinical Supervision for self and others and utilise reflective practicetechniques.

The above indicates the mainduties of the post which may be reviewed in the light of experience anddevelopment within the service. Any review will be undertaken in conjunctionwith the post holder.

Person Specification

Person Specification

Essential

Active Professional Registration GMC or NMC Not subject to suspension under section 41A of the Medical Act 1983 Qualified ENP or ANP (Masters) Have had an annual NHS appraisal Minimum 2-year experience of Primary, Urgent or Emergency Care within the last 5 years. Minimum 1 year experience in a leadership role within the last 3 years. Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO) Good interpersonal and patient care skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholders Ability to work as part of a team and autonomously Ability to work under pressure and to prioritise workload Ability to maintain confidentiality Support and develop the implementation of change processes

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