Technical Analyst
2 weeks ago
Technical Analyst at Diligenta
Salary: From £22,104 to £27,630
Who is Diligenta?
Diligenta's vision is to excel as a top-notch Platform-based Life and Pensions Administration Service provider. Focusing on customer service, we aim to revolutionize our clients' operations. Described as a 'home' by our current employees, we foster a culture of positive change and growth.
Summary of the role:
Technical Analyst
Location: Bristol, BS34 8SW / Edinburgh, EH3 9PE
The role involves mastering and executing day-to-day processes related to ABS, such as investigating and printing statements, while meeting productivity standards.
Benefits:
31 days off, including Bank Holidays Eligibility for an annual bonus scheme Personal and career growth opportunities within the company and our global parent company (Tata Consultancy Services) Access to Perks at Work, an online shopping platform offering discounts on various goods and services Cycle to Work Scheme & Interest-free Season Ticket loans. Wellbeing programme, including Employee Assistance Programme, to support mental, physical, and financial wellbeing Moments that Matter policies like Carer's Leave, Foster Leave, and Retirement Leave Company pension scheme with contributions matched up to 6%, Group Life Assurance, and Group Income Protection Explore more benefits by applying.What you'll be doing?
Complete work allocation within expected SLAs using existing processes Verify ABS outputs for accuracy Provide support for incidents like Risk Events, Complaints, and Migrations Raise and address problems encountered Manage team activities within agreed timescales Continuously enhance the customer journeyWhat we're looking for?
Previous experience in Financial Service or Life, Pensions & Investment is advantageous Ability to work independently Strong problem-solving and collaboration skills Attention to detail and excellent time management Exceptional written and verbal communication skills Proficient in MS Excel and Word Willingness to learn and adapt to new technologiesIf you require any assistance or adjustments during the recruitment process, please inform us.
Ready to advance your career? Join our innovative team by applying today
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