Trainee Service Advisor
6 days ago
Trainee Customer Service Representative
Working 40 hours Mon-Fri rotating shift of:07.00 to 16.00 and 10.00 to 19.00 with alternate Saturday mornings
Paying up to £11.50 pr hr (up to £24,000)
Overview:
Would you you like to learn about working 'front of house' in a busy Truck Dealership under the flagship brand of Renault Trucks?
You will learn all about:
- Being the 'first line' contact for customers, greet them in a courteous manner and to identify their requirements
- Being involved with the Service Department's invoicing and administration systems
- To learn about the workshop progress (WIP) to be able to update the customers accordingly with completion times and payment methods.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist the Dealer Point Manager with queries
About you and what you can bring to us:
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on inhouse systems
- Some vehicle background knowlede desirable, not essential
- Confidence
- Upselling skills
- Customer focus
Benefits:
- 25 days holiday and rising with service
- Matched Contributory Pension Scheme to 5%
- Cash Back Health Scheme
- Employee discounts across Retailers, Services, Cinema's
- Renault Truck Commercials is an Equal Opportunity Employer_
Job Types:
Full-time, Permanent
Salary:
Up to £11.50 per hour
Benefits:
- Company car
- Company pension
- Employee discount
- Free parking
- Onsite parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- customer service: 2 years (preferred)
Work Location:
One location
Reference ID: 137588
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