Trainee Service Advisor

6 days ago


Grays, Thurrock, United Kingdom Renault Truck Commercials Full time

Trainee Customer Service Representative
Working 40 hours Mon-Fri rotating shift of:07.00 to 16.00 and 10.00 to 19.00 with alternate Saturday mornings

Paying up to £11.50 pr hr (up to £24,000)

Overview:

Would you you like to learn about working 'front of house' in a busy Truck Dealership under the flagship brand of Renault Trucks?

You will learn all about:

  • Being the 'first line' contact for customers, greet them in a courteous manner and to identify their requirements
  • Being involved with the Service Department's invoicing and administration systems
  • To learn about the workshop progress (WIP) to be able to update the customers accordingly with completion times and payment methods.
  • To ensure all customer complaints are courteously and efficiently handled and processed.
  • To assist the Dealer Point Manager with queries

About you and what you can bring to us:

  • Good communication skills, both written and oral.
  • Excellent IT knowledge, although training will be given on inhouse systems
  • Some vehicle background knowlede desirable, not essential
  • Confidence
  • Upselling skills
  • Customer focus

Benefits:

  • 25 days holiday and rising with service
  • Matched Contributory Pension Scheme to 5%
  • Cash Back Health Scheme
  • Employee discounts across Retailers, Services, Cinema's
  • Renault Truck Commercials is an Equal Opportunity Employer_

Job Types:
Full-time, Permanent

Salary:
Up to £11.50 per hour

Benefits:

  • Company car
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Experience:

- customer service: 2 years (preferred)

Work Location:
One location

Reference ID: 137588

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