Technical Support Analyst

2 weeks ago

London, Greater London, United Kingdom ABR Talent l Digital Tech l SaaS l Customer Success l Sales l Marketing Full time

Company Insight:

nPrivately owned business wide solution platform, supporting sales, marketing, finance and more.nRecognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.nGlobally established, operating with businesses in over 25 countries.


The Role:


Join the growing customer facing team as a Technical Client Support Executive, you will work closely with the wider team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.


The solution is completely bespoke and fully customisable so issues will rarely be the same and so you will be required to think outside the box as to how best approach, manage and fulfil each situation.

With such regular client engagement there is a real opportunity to grow within the business into more direct client centric roles such as customer success (if that's your thing), or you can just be the go-to champion for customer support

The ideal Candidate:

nPrior experience in a B2B client support role within a complex software solutionnA switched-on problem solver that is able to work with varied issues across a complex and diverse solution.nStrong interpersonal skills – you will work close with other internal stakeholders, as well as the clients.nStrong attention to detail and able to manage multiple projects at any given time.nDegree educated.


The Benefits:

nSalary up to £30k plus a quarterly bonus and a company shares scheme.n26 Days Holiday + BHnFree lunch offered in the week.nFree parking onsitenA dog friendly environment.

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