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Receptionist

3 months ago

Northampton, Northamptonshire, United Kingdom Franklins Solicitors LLP Full time

About Franklins


Franklins Solicitors LLP is one of the foremost solicitors in the Midlands and is highly quality -assured having achieved accreditation to ISO 9001 and The Law Society quality accreditation, Lexcel.

Established in 1982, the Firm has offices in Central Milton Keynes and Northampton and employs over 100 staff offering expertise in:

Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate.


We set our own standards above and beyond what is expected in the legal profession and believe that excellence is not an exception, but routine in dealing with every client and their individual needs.

This mentality runs through to our core values of passion, excellence, trust and united, which relate to our key strength and differentiator in the marketplace, our people.

We are committed to recognising and developing talented individuals to provide a first-class client service that sets us apart from the vast majority of other law firms and legal service providers.


The Role

Key Responsibilities

  • Answer the telephone and directing calls.
  • Provide relevant information to the caller.
  • Greet Clients and Visitors entering the LLP, offering drinks, advise relevant staff members of arrival.
  • Deal with enquiries from contacts, clients as and when required.
  • Schedule appointments as requested.
  • Maintain diary entries for all meeting rooms for relevant branch.
  • Tidy and maintain reception areas.
  • Organise catering for meetings if required.
  • Receive documentation from clients, log and ensure signed by relevant staff member on collection.
  • Provide general and administration support to the Practice Manager as required.

Required Skills and Experience:

  • Excellent verbal and written communication skills
  • Professional personal presentation
  • Customer Service orientation client focused
  • Information management
  • High level of organisational planning
  • Attention to detail
  • Be able to use own initiative
  • Be able to cope well under pressure

What you get in return

  • 25 days holiday per annum (in addition to statutory days) and an extra day off for your birthday
  • Social events throughout the year
  • Death in Service 4 x your annual salary
  • 24 hour Employee Assistance Programme
  • Company Pension Plan (after a qualifying period)
  • Discount on Legal Services 20% for Franklins' employees and 10% for family and friends

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Northampton, NN1 1JX: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Reference ID:
SB/RNH