Food & Beverage Server

Job Ref:
MAC1128

Branch:
The Machrie

Location:
The Machrie, Isle Of Islay

Salary/Benefits:
£24960/ Annum Plus a share of gratuities

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Breakfast, Lunch or Dinner services

Hours per week:40

Posted date:08/05/2024

Closing date:21/06/2024

Your role as Food Beverage Server at The Machrie Hotel and Golf Links

We know how important it is to make sure you understand what is expected of you in the role of Food Beverage Server and have created this document to help.

Location:
The Machrie Hotel and Golf Links

Principle Purpose:

Responsible for/ direct reports if applicable:
FB service

Reports to:

Restaurant Manager / Assistant Manager

Areas of responsibility

Tasks

• What I need to do_

My Profile

• What qualities and qualifications are essential or desirable in this role_

General Duties

• Greet guests warmly and provide excellent customer service throughout their dining experience.
• Take food and beverage orders accurately and efficiently.
• Communicate effectively with the kitchen and bar staff to ensure timely delivery of orders.
• Serve food and beverages to guests in a professional and courteous manner.
• Anticipate guests' needs and respond promptly to any requests or concerns.
• Handle cash and credit card transactions accurately and efficiently.
• Maintain cleanliness and organization in the dining area, including clearing tables and sanitizing surfaces.
• Adhere to all food safety and sanitation guidelines.
• Work collaboratively with team members to ensure smooth operation of the restaurant.

Essential:

• Previous experience in a similar role preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fastpaced environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Basic math skills for handling cash transactions.
• Willingness to work evenings, weekends, and holidays as needed.
• Food handler's certification may be required.

Policy Procedure

• Comply with all licensing laws

Essential:

• N/A

Health Safety

• Help create a safe environment for both staff and guests and adhere to the company's health and safety policy and procedures
• Ensure the guest facing and BOH areas are clean, and that Riskproof is being filled in each day

Essential:

• N/A

People Communication

• Assistant other departments and staff where necessary
• Assist in the ongoing training, development and performance management of a large team
• Promote a positive working environment and inclusive culture within our team

Essential:

• Exceptional communication skills
• Good management qualities
• Ability to work in a team
• Excellent time management and delegation skills
• Good listener and understanding towards team members

BCorp

• Ensure you have a good understanding of why we are working towards a BCorp accreditation.
• Understand that it's a shared responsibility to look after our teams and planet.
• Get involved with BCorp related initiatives and workshops including using the correct waste streams, using initiatives to reduce packaging and waste and looking to reuse as many things as possible

Essential:

• Care about our team and our environment

_About Us_

_ Scotland's Best Golf Hotel rooms) 2022 and 2023_

The Machrie Hotel, Isle of Islay, Scotland

Food and Beverage Server

_ Nestled in the dunes of a pristine seven-mile beach on the stunning Hebridean island of Islay lies The Machrie, a modern, relaxed hotel with a world-class golf links, where the finest Scottish produce and warmest of welcomes await._

_ Just a 25 min flight from Glasgow or two hours by ferry from Kennacraig, The Machrie features 47 beautifully designed rooms, suites and lodges, some with their own outdoor terraces and stunning views._

_ As well as being named in the UK's Top 30 Hotels in the Condé Nast Traveller Reader's Choice Awards 2022, The Machrie's golf course is ranked 75__th_
_ in the world in Golf World's Top 100, and was awarded Golf Hotel of the Year 2023/24 at the Scottish Hotel Awards._

_ With outstanding sea views and so much to explore from our doorstep, begin your Islay adventure at The Machrie._

The food and beverage areas of the hotel are busy and a hub of activity right from breakfast, morning coffees, lunch, refreshments for our thirsty golfers, afternoon teas and evening dinner.

The hotel has facilities for small private dinners and weddings, our courtyard is great for summer barbecues and the Snug for private whisky tastings.

Working in Restaurant Bar 18, the Stag lounge, outdoor terrace and courtyard you will be trained to serve breakfast, lunch, dinner, morning coffees, afternoon tea/coffee and wine and drinks service.

Our menus celebrate the best of
Scottish coastal provenance, showcasin

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