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Customer Success Advisor

3 months ago

London, Greater London, United Kingdom Corndel Limited Full time

Role: Customer Success Advisor
Team: Business Development
Location: Home-based with monthly visits to London HQ
Salary: Up to £30,000

About the Job Title and the company:
At Corndel, we stand out as a leading UK management and technology training provider, offering top-notch programs to drive individual and organizational performance. We partner with prominent businesses in the UK to provide transformative learning experiences. Our goal is to empower everyone to thrive professionally in an environment that fosters growth and innovation.

The Role:
As a Customer Success Advisor, you'll play a crucial role in supporting the account management team to ensure a smooth onboarding experience for learners and customers. This dynamic position requires strong organizational skills, effective communication, and the ability to thrive in a fast-paced setting. Being a primary point of contact, you'll need to deliver timely responses and adhere to established processes.

Responsibilities Include:

  • Supporting Individuals (Learners) to join our programs
    • Responding to program inquiries and providing guidance
    • Updating progress on learner cohorts
    • Collaborating with various teams to ensure smooth enrollment
  • Supporting Customers with administrative tasks
    • Preparing and managing contracts
    • Assisting customers with the Digital Apprenticeship Service
    • Updating customer information on the CRM system
  • Supporting the Account Management Team
    • Coordinating program sessions and managing student lists
    • Collaborating with product leads for seamless operations

About You:

  • An enthusiastic self-starter who values inclusivity and collaboration
  • Dedicated to excellence and integrity in all endeavors
  • Highly organized and detail-oriented with exceptional communication skills

Experience and Skills: Essential:

  • Commitment to providing exceptional customer service
  • Strong stakeholder management skills
  • Ability to multitask and engage effectively with others
  • Desirable:
  • Experience in the apprenticeship sector and B2B/B2C exposure

Why Join Corndel?
Corndel offers a welcoming and inclusive culture, providing a flexible and supportive environment where autonomy is encouraged. As a leader in the industry, we prioritize quality and excellence in everything we do.

Note: Corndel is committed to creating an inclusive workplace where diversity is embraced and candidates with disabilities are given fair opportunities. As a Disability Confident Employer, we ensure that disabled applicants meeting the minimum criteria will be offered an interview under the disability scheme.