Systems Engineer

1 week ago


Bath, Bath and North East Somerset, United Kingdom Novia Financial Full time

About us
We're an award-winning financial technology company based in the heart of beautiful Bath.

We provide Financial Advisers with the technology, trading capabilities and service to help deliver great customer outcomes to their clients.


We're determined to deliver technology that will keep us at the forefront of Intelligent Wealth Management and are building a modern scalable and flexible microservices architecture to help us to achieve our goal.

As we embark upon a new and exciting periodof change and growth, we're looking for people that want to make theirs too

About the role


Modern Workplace Technology is a new team in IT Operations that aims to deliver and maintain technology which improves the productivity and working lives of Novia / Wealthtime people.

The Systems Engineer will ensure that services are managed, performant, available and secure.

They will also play a role in prioritising and managing the delivery of change; whether it be to address technical debt, as part of continual service improvementor to deliver innovative and exciting new services.


We are seeking an inquisitive individual with a strong technical aptitude; perhaps someone who is technically constrained in their current role and looking for a broader range of technologies, and more autonomy.


Key Responsibilities:

  • Ensure our aims of security, performance, availability and supportability are placed at the centre of what we do
  • Ensure Modern Workplace services are monitored and measured with appropriate event and incident alerting and management
  • Troubleshoot issues using a sustained analytical and logical approach and ensure these principles are followed by the rest of the team
  • Ensure Modern Workplace services are kept up to date in line with relevant patching schedules and security policies
  • Drive innovation and strategy in the Wintel client environment, building in automation wherever possible, keeping up with and leveraging the latest Microsoft technologies build effective relationships with other support teams
  • Develop the tooling and automation for builds, images and remote deployment and asset management toolsets
  • Devise and propose improvements to processes and systems using technology to increase efficiency and control within the organisation
  • Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately
  • Work towards own and team goals, remain flexible in outlook and continually develop self to achieve objectives

Specialist Skills, Qualifications and Experience:

Essential:

  • Competent experience in a similar technical role
  • Ability to capture business requirements and translate them into best fit technical solutions
  • Proven track record managing and provisioning Microsoft Windows environments
  • Experience with Microsoft 365 and Exchange Online
  • Knowledge of environmental security best practice
  • Active Directory configuration and administration
  • Exposure to endpoint security and encryption technologies
  • Strong basic networking skills
  • Good understanding of data security, availability and retention; best practice and technologies
  • Focus on value add process and documentation

Desirable:

  • Mobile Device Management using Intune
  • Foundation certification in/knowledge of ITIL framework
  • Management of voice systems
  • Microsoft 365 compliance and security functionality
  • Experience with implementation of new technologies/products

Core Competencies

  • Communication
  • Communicate clearly and concisely, tailoring content, method and style to the audience, with ability to make a positive impression on others


Performance Focus
  • Demonstrates energy and enthusiasm, takes ownership, delivers results and improves personal performance
  • Team Work Works cooperatively with others, is an effective member of a team and works towards a common goal


Decision Making
  • Makes balanced and sound decisions by understanding issues, problems, and opportunities; compares data from different sources to draw conclusions; evaluating the probable consequences of alternative solutions and selecting the most promisingalternative

Main Contacts

  • End Users provisioning equipment and services; resolving issues and fulfilling requests
  • Other IT support teams collaborating on delivering joined up services and solutions to customers

Rewards and Benefits

  • Competitive salary.
  • Hybrid Working (split between home and office).
  • Discretionary bonus each year.
  • 34 days holiday per calendar year including bank holidays, with the option to purchase or sell up to 5 additional days per year.
  • Supported and encouraged professional development.
  • Private Medical scheme (single cover that can be increased to FULL Family).
  • Income protection scheme.
  • Life assurance scheme.
  • Group contributory pension scheme.
  • Interest free season ticket loans for travel costs.
  • Novia Foundation Day in support of charitable activities.
  • We encourage internal progression at Novia, with many of our employees going on to become Team Leaders, Managers, Subject Matter Experts and many more.
  • We're proud of our company culture at Novia. From rewards and incentives, remote team socials to fun quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to work.


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