Senior Telephony Engineer

1 week ago

Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

An exciting opportunity has arisen to join our organisation in the role of Senior Telephony Engineer within the Digital Services department.

The aim of this post is to provide an exceptional level of support for critical emergency services telephony systems, including providing advice and recommendations on the design, implementation and support for the Trusts telephony architectures, whilst working alongside the Information Technology Support Teams to provide an excellent customer focused service.

Main duties of the job You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key telephony architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our telephony services, providing expert knowledge and assisting with ensuring we adhere to NHS standards and best practices.

The successful candidate will be required to act as the lead for change management relating to projects within their remit, as well as working with all teams across the Digital Services departments and third parties embedding innovation in all telephony designs, innovations, and solutions. About us The Senior Telephony Engineer position is a hybrid working role therefore, the successful candidate will be required to ensure that they have the means to travel for office working, and for home working ensure that suitable broadband connectivity is in place and that they adhere to the EMAS Home Working policy.

The successful candidate will be flexible and prepared to travel to any Trust premises as required in the course of their duties to suit the demands of the IT functions of an emergency service. Job description Job responsibilities You will have a minimum of 5 years' experience in a telephony role. You will have a deep understanding of telephony architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of highly complex telephony problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering telephony services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services. Person Specification Qualifications Essential
  • Degree level education in an associated telephony subject or 5 years related demonstrable experience
  • Evidence of continuing professional development in telephony systems
  • Evidence of Avaya technical courses attended/qualifications/accreditations or equivalent demonstrable experience
Desirable
  • ITIL Foundation
  • Post graduate qualification in IT related subject
  • Relevant professional qualifications
Experience Essential
  • Minimum 5 years' equivalent demonstrable experience within a similar telephony position
  • Holds Avaya technical qualifications/accreditations or equivalent demonstrable experience
  • Experience of patching telephony systems
  • Experience in using multiple desktop and server operating systems e.g., Windows, Linux
Desirable
  • 7 years relevant telephony experience
  • Experience of working within the NHS
  • Experience of developing Standard Operating Procedures
  • Experience of line management
Knowledge and Skills Essential
  • Excellent working knowledge of telephony systems
  • Ability to produce technical reports and documentation to a wide-ranging audience
  • Capable of analysing and resolving highly complex telephony problems
  • Able to present to a variety of audiences on complex issues
  • Ability to make judgements independently of senior managerial support
Desirable
  • Demonstrates up-to-date awareness of new technology, and its potential application to healthcare telephony issues
  • Demonstrates leadership and management skills
Personal Attributes Essential
  • Able to work under intense pressure and make informative decisions in a reactive environment.
  • Able to use judgement and negotiate on complex or contentious issues with conflicting priorities
  • Able to re-prioritise in response to unexpected situations
  • Ability to complete daily tasks unsupervised
  • Strong organisational, management and time management skills
  • Standard keyboard skills
  • Able to work at PC for more than 85% of the working day
  • Must be a car driver and owner with a UK license and have the ability to travel to various locations across the EMAS region.
Employer details Employer name East Midlands Ambulance Service NHS Trust Address Nottingham Divisional HQ - Beechdale

Beechdale Road

Nottingham

NG8 3LL Any attachments will be accessible after you click to apply. 335-A-1484#J-18808-Ljbffr

  • Senior Network Specialist

    1 week ago

    Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use...

  • Network Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Qualserv Consulting Full time

    You willEducated to degree/HND/CISCO (CCNA/CCNP) or equivalent in a relevant discipline or significant experience in supporting IP networks.Good configuration and administration skills on Cisco switches, routers and ASA firewalls.Good working knowledge of routing and switching.Good working knowledge of enterprise wireless networks including installation and...

  • Senior Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom RTL Group Ltd Full time

    The Client and Project:My client is a leading Main-contractor in the Steel frame and Groundworks sector. We are currently recruiting a Site Engineer to complete an 9 month contract. You will be required to manage the engineering, including the setting out of the ground works/steel frame package.Senior Engineer Responsibilities: Overseeing/managing all...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Owen Daniels Consultancy Full time

    Are you an experienced Senior software engineer? Are you looking for a new and exciting role that offers the opportunity to work on bespoke projects autonomously? Senior Software Engineer Permanent Great salary and benefits package Monday to Friday on-site (some potential hybrid flexibility) ASAP Start Senior Software Engineer Working within the R&D...

  • Engineer / Senior Civil Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Zodiac Recruitment Full time £40,000 - £55,000

    Senior Civil Engineer Our client, a rapidly growing consultancy, is actively seeking experienced Civil Design Engineers for a role in their Nottingham office. With a strong order book and guaranteed work in their project pipeline, this could be a great opportunity for civil engineers seeking a new challenge. The Role of Senior Civil Engineer Manage and work...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Tec Partners Full time

    Are you a skilled Senior Software Engineer interested in making a move? We're seeking an experienced C++ engineer to contribute to our client's existing product development. What your day would look like as a Senior Software Engineer:Responsibility for the design, implementation, and maintenance of embedded software within an R&D setting. Mentoring junior...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Tec Partners Full time

    Are you a skilled Senior Software Engineer interested in making a move? Look no further We're seeking an experienced C++ engineer to contribute to our client's existing product development.What your day would look like as a Senior Software Engineer: Responsibility for the design, implementation, and maintenance of embedded software within an R&D setting. ...

  • senior structural engineer

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Conrad Consulting Ltd Full time

    SENIOR STRUCTURAL ENGINEER 45, ,000 per annum + plus benefits (Permanent)NOTTINGHAMA Civil/Structural engineering firm based in Nottingham, is looking for an experienced Senior Structural Engineer to join them.The Structural Engineer will work within a well an established and growing team. The role operates within a mixed marketplace including Education,...

  • senior structural engineer

    1 month ago

    Nottingham, Nottingham, United Kingdom Conrad Consulting Ltd Full time

    SENIOR STRUCTURAL ENGINEER 45, ,000 per annum + plus benefits (Permanent)NOTTINGHAMA Civil/Structural engineering firm based in Nottingham, is looking for an experienced Senior Structural Engineer to join them.The Structural Engineer will work within a well an established and growing team. The role operates within a mixed marketplace including Education,...

  • senior structural engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Conrad Consulting Ltd Full time

    SENIOR STRUCTURAL ENGINEER 45, ,000 per annum + plus benefits (Permanent)NOTTINGHAMA Civil/Structural engineering firm based in Nottingham, is looking for an experienced Senior Structural Engineer to join them.The Structural Engineer will work within a well an established and growing team. The role operates within a mixed marketplace including Education,...

  • Senior Structural Engineer

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Penguin Recruitment Ltd Full time

    Senior Structural EngineerNottinghamMR000Salary up to GBP50,000 + BenefitsI am actively seeking an experienced Senior Structural Engineer to join a friendly, well-established team of Engineers and Technicians in a vibrant multidisciplinary design Consultancy based in the Nottingham office. Our client has a great reputation and is currently involved in some...

  • Senior Structural Engineer

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Penguin Recruitment Ltd Full time

    Senior Structural EngineerNottinghamMR000Salary up to GBP50,000 + BenefitsI am actively seeking an experienced Senior Structural Engineer to join a friendly, well-established team of Engineers and Technicians in a vibrant multidisciplinary design Consultancy based in the Nottingham office. Our client has a great reputation and is currently involved in some...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Owen Daniels Consultancy Full time

    Are you an experienced Senior software engineer? Are you looking for a new and exciting role that offers the opportunity to work on bespoke projects autonomously? We are partnered with a global leader in the product identification sector. They are looking for an experienced engineer to join their R&D team to design and provide technical solutions to their...

  • Web Developer

    1 week ago

    Nottingham, Nottingham, United Kingdom Endeavour Recruitment Solutions Full time

    Salary: GBP Negotiable Dependent On Experience Endeavour Recruitment has an exciting opportunity for a Web Developer to work for an international technology client of ours in Nottingham. Our client are looking for an experienced and creative Web Developer to help with their UI dashboard project on an initial 3 month contract. Key Skills Must have...

  • Senior Structural Engineer

    3 weeks ago

    Nottingham, Nottingham, United Kingdom rgb network Full time

    Senior Structural EngineerNottinghamPermanent 48, This structural consultancy based in Nottinghamare looking to fill a permanent senior position within the structural engineering section of the firm to deal with an increase in workload and assist in the further development and growth of the team and the firm. Alongside the package they offer a market leading...

  • Senior Structural Engineer

    1 month ago

    Nottingham, Nottingham, United Kingdom rgb network Full time

    Senior Structural EngineerNottinghamPermanent 48, This structural consultancy based in Nottinghamare looking to fill a permanent senior position within the structural engineering section of the firm to deal with an increase in workload and assist in the further development and growth of the team and the firm. Alongside the package they offer a market leading...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Senior Software EngineernLocation: Nottingham (Hybrid 2-3 days per week on-site)nSalary: £80,000 Per Annum D.O.EDigital Waffle is currently partnered with a Fintech company, We are looking for a Senior Software Engineer who will be creating future products and improving current software, you will be designing and developing high-quality software...

  • Senior Structural Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Penguin Recruitment Ltd Full time

    **Senior Structural Engineer**_permanent, full-time_**Location: NottinghamSalary : £ £ negotiable depending on experience**We are looking for an experienced structural engineer to join our client's busy office based in Nottingham.Our client is looking for a Senior Structural Engineer to become a part of their vibrant team of highly skilled engineers.In...

  • Senior Drainage Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Penguin Recruitment Ltd Full time

    Senior Civil Design EngineerLocation: NottinghamSalary : £ £52 000 depending on experienceOur client's company is experiencing a period of growth after securing 2 major contracts. They are currently looking to expand their team working from a busy office in Nottingham.The company has been operating for almost 20 years now. They are a strong team of highly...

  • Senior Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Searchability Full time

    Senior Software Engineer at Our CompanyWe are a successful organization known for our cutting-edge product used by millions of professionals. Currently, we are seeking a skilled Software Engineer to join our team and contribute to delivering top-notch software solutions to businesses.Salary: Up to £65,000 + quarterly performance bonusLocation: Hybrid...