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Administrator

3 months ago

Trowbridge, Wiltshire, United Kingdom Lovemead Group Practice Full time
LOVEMEAD GROUP PRACTICE, ROUNDSTONE SURGERY

ADMINISTRATOR HOURS PER WEEK
We currently have a vacancy for an administrator to work alongside our Patient Services Team.

This role will play a crucial role in facilitating the referral process for patients, ensuring timely and accurate communication between the GP practice, specialists, and other healthcare providers.


Responsibilities will include:
- managing referral requests, coordinating appointments, and maintaining organised and up-to-date referral records.

  • Receiving and processing referral requests from GPs and other healthcare professionals including 2 week wait referrals.
  • Verifying patient information and ensuring that all necessary details are included in referral documentation.
  • Communicating with patients to provide information about referrals and schedule appointments with specialists and other healthcare facilities.
  • Typing accurate and professional referral letters, ensuring quality.
  • Stay up to date with referral guidelines and pathways, communicating to practice and PCN staff.
  • Liaising with hospitals, diagnostic facilities and private consultants to schedule appointments for referred patients if required, ensuring that appointments align with patient preferences, urgency and clinical guidelines. Communicating appointment details to patients and providing necessary instructions.
  • Maintaining accurate and organised electronic and / or paper records of all referrals and related correspondence.
  • Updating patient records with referral information and outcomes.
  • These duties are not an exhaustive list and you may be required to take on additional duties in line with the requirements of the Practice


The ideal person will be computer literate to a high standard (Word and Excel) with the ability to multi-task effectively.

Knowledge of medical terminology and audio-typing would be advantageous, but not essential.

Closing date:
Friday 14th June

Interviews:
Wednesday 26th June