Credit Controller

2 weeks ago

Leeds, Leeds, United Kingdom thebigword Full time
Leeds, United Kingdom | Permanent, full-time

| £24,000 per annum

Eradicating the final barrier of global communication

At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year.

As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network.

We're proud that our services support thousands of people every single day, from NHS workers to global brands across the world.

Joining our team is not just a career, it's being part of something much bigger

The Role Unveiled


Welcome to the heartbeat of our global finance team Here in Finance, we're more than a department; we're a global team collaborating across the UK, China, the US, and India.

Together, we're the backbone of the business, ensuring quality, mitigating risks, and optimising audits, taxes, payroll, invoicing, and credit control—just to scratch the surface of our diverse responsibilities


Join us in a pivotal role where you'll be at the forefront of financial finesse As a Credit Controller, you'll spearhead our efforts to maintain robust financial health by tactfully managing credit notes, invoices, and client relationships.

Your expertise will be instrumental in ensuring timely payments, nurturing positive client connections, and optimising our financial operations. Ready to steer financial success while fostering collaborative growth? Come aboard"

Your Role in Action

  • Forge and nurture positive relationships with a diverse ledger of 400+ client accounts.
  • Handle disputed accounts, negotiating to align payments and swiftly resolve issues.
  • Meet monthly collections targets, efficiently managing deadlines and collections.
  • Maintain precise and updated customer details and account notes for accurate financial tracking.
  • Process new account requests, ensuring adherence to payment terms and credit limits in line with company policy.
  • Process credit note requests, refunds, and issue necessary documents like invoices, statements, and reminders.
  • Investigate and set credit limits, responding to credit limit increase requests with meticulous analysis.
  • Collaborate with internal stakeholders, Project, and Account managers to resolve financial issues effectively.
  • Provide comprehensive account details to Senior Credit Controller and Finance Team Manager as required.
  • Establish efficient communication channels within teams and departments while managing your workload and seeking managerial support when needed.
  • Comfortable working on a remote basis, with the ability to attend the office 3 days a month with the rest of the Finance team. This can be discussed in more detail at interview stage

The Perfect Match:
Your Skills & Talents

  • Experience in meeting and exceeding monthly collections targets and deadlines.
  • Advanced skills in Excel, leveraging it effectively for financial operations.
  • Attention to Detail and a meticulous eye for detail ensuring financial accuracy.
  • Effective Communication and an active listener
  • Organisational skills to manage time effectively.
  • A proactive approach to understand and resolve issues, leveraging initiative.
  • Ability to perform well under pressure, remaining resilient, and taking accountability to drive issue resolution.
  • A passiondriven individual committed to hitting targets while consistently doing what's right.

Perks That Make You Smile

  • Our people are the key to our success, so we reward them with excellent benefits and perks including:
  • Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Generous Annual Leave Entitlement that increases with length of service.


 Healthcare Cashback Plan
  • Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical.
  • Discounts at over 30,000 merchants for you and up to 5 family members to save on travel, electronics, tickets, cinema, and more
  • Employee Assistance Program 24hour mental health support to help our team members live happier, healthier lives.
  • Apprenticeships, Qualifications & Development Opportunities
  • You can also access 1000's of online courses to enhance your personal hobbies and interests.
  • Long-Service Awards, Wedding & New Baby Gifts
  • Up to 2 Paid Volunteer Days
  • Take time off to give back to your local community, or a cause close to your heart.
  • Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee
  • Cementing our dedication to being an equal opportunities employer,

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