Intermediary Relationship Support Executive

2 weeks ago

Tunbridge Wells, Kent, United Kingdom AXA Full time

Description:


At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and the Tunbridge Wells office, in a way that works best for them, their team and our customers.

You will be required to work from the office for 1-2 days per week and for one of those days to be a Wednesday.


What you'll be doing:

  • You'll be creating and maintaining intermediary records within internal systems ensuring they are accurate, compliant and up to date.
  • You'll be registering new intermediaries and ensuring quoting profiles are correct.
  • You'll be implementing agreed processes and protocols for the management of Intermediary Network members.
  • You'll be supporting the development and operational requirements of our Key Intermediaries and Distribution Partners,
  • You'll have an operational oversight of the intermediary terms of business
  • You'll support the delivery of operational excellence ensuring we are the preferred healthcare provider to our Key Partners and Intermediaries.

Qualifications:

  • You'll have previous Customer Services experience.
  • You'll have previous experience of working for an insurer (although this is not essential)
  • You'll have a proven ability to deliver to the highest standards within tight timescales.
  • You'll possess an understanding of FCA regulation.
  • You'll have high attention to detail.
  • You'll possess excellent written and oral communication skills
  • You'll possess a strong team ethic
  • You'll be able to work collaboratively as part of a team as well as using your own initiative when required

What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £24,000
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 28 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers' health goals, we help them get there.

That could be getting someone physio for an injury that's holding them back, or finding them the right specialist to take their treatment forward.


Our team are experts in their fields:

from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians.

We all work together to be the best we can be.

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