Quality Assurance Administrator

2 weeks ago

Sheffield, Sheffield, United Kingdom Autism 360 Full time

Role description - Quality Assurance Administrator

Overview
ADHD 360 is a small private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD and Autism.

Based administratively in Lincolnshire, '360' has a national footprint with clinics in many towns and cities as well as a remote clinical capability allowing for services nationwide.


The founding Directors of ADHD 360 have set out to provide a world-class service to our patients, learning from common mistakes, problems and barriers to success often found in state-funded national services.

To that end, the processes and principles that underpin ADHD 360 are 'different', very much focused on the patient, and follow the HR principles of 'right skills, at the right place and the right time'.


Our team do not find themselves overwhelmed with admin' and paperwork but will find that the supporting ways of working enable them to perform their primary role, providing good support for the clinical team providing world class medicine.

Autism 360 have a growing list of people accessing our services. We have streamlined processes to maximise the efficiency of the assessment experience.

Quality Assurance of the required systems and processes is a key element of our continued success.

Overview of the role
The full-time (40 hrs p. week) post holder will report to the Quality and Standards Director. These hours can be flexed to fit in with other commitments.

The core elements of the role are:

  • Quality Assurance of letters to GPs
  • Thematic quality check of relevant processes and systems, e.g. back office, HR processes and records
  • Attendance in Nettleham offices monthly for QA meetings face to face


The overriding Governance of our systems and processes lies within the Governance Policy and the framework for this agreed upon and monitored by the CQC, our regulators.

ADHD 360 have a strong learning culture, which is open transparent and honest. 360 does not believe in blame, and we build off our strengths and our learning.

Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.

The location for work will predominantly be Head offices as agreed.

Essential qualifications:

  • Proficient with MS Office, especially Outlook, Word, and to a limited degree Excel
  • An ability to work on their own initiative yet be a key part of a team
  • Be a natural problem solver
  • Positive outlook and an ability to work well under pressure
  • Organisation skills and an ability to manage their own workload
  • Competent and confident with computers
  • Competencies
  • Integrity the role requires honesty and being ethical
  • Dependability the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations
  • Attention to detail the role requires a high level of attention to detail to ensure patient safety and to deliver 'right first time'
  • Confidence the post holder must demonstrate confidence to the patient/families and also within the team, this should be built on professional competence and a measure of humility
  • Team player the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group
  • Resilience the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group and be capable of investing themselves in this responsibility.

Behavioural focus
The post holder will assist Autism 360 in achieving point 3 of the current Business Plan:

  • Running a clinical service as an appropriate business, with meaningful performance metrics, including but not limited to
- the patient experience,
- the clinician experience,
- turnover and
- profit

The post holder will also be expected to be a part of the team that delivers our culture:

Culturally we need Autism 360 to be sustainable:

  • A place where we want to work
  • A place where others seek to work
  • A workplace of openness and honesty
  • A place where feedback is given for the benefit of the task and the company.

Salary:
From £12.27 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
One location

Application deadline: 11/05/2023

Reference ID:
Austism QA Sheffield

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