Telemarketer

About us
Gavin Griffiths Group is a medium sized family business in Swansea.

We are innovative, professional and agile and offer an exciting opportunity to join an established fast growth company in dynamic industry.

Gavin Griffiths Group is a local market leading, innovative waste management and recycling company who offers reliable and sustainable waste solutions. Our operations help SME's to achieve their targets towards zero carbon emissions. We are proud to achieve almost zero waste to landfill on all construction sites we serve.

We are looking for a well-spoken telesales representative to be responsible for generating and administering sales over the telephone.

The telesales representative's responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and feedback.

Key duties are as below:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing new and existing customers of new products.
• Answering customers' questions on the products.
• Meeting sales targets.
• Receiving and processing purchase orders.
• Verifying orders, including customers' personal information and payment details.
• Maintaining and updating sales and customer records.
• Compiling monthly sales reports.
• Directing feedback from customers to relevant departments.
• Identifying new products to add to those on offer.
• Supporting the sales department with other administrative tasks, if requested.

Telesales Representative Requirements:

• Excellent written and communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Proficiency with word processing and spreadsheet software.
• Excellent interpersonal and problemsolving skills.
• The ability to handle rejection and stress in soliciting customers.
• Previous experience in sales administration, preferred.
• Familiarity with sales reports and sales records.
• Ability to speak Welsh would be beneficial.

Package:

Salary £23,500 paid monthly (based on 8.00am till 5pm Monday to Friday)

Commission based on targets (to be agreed):

• Minimum number of outbound calls per day
• Number of new accounts/customers per month
• Value of sales (quarterly)
• Upselling/cross selling across group services/products

This is a fantastic opportunity for the right person who is striving for progression and is willing to invest through their drive and determination to strengthening our high striving Company.

Interested?
Please send your CV and a covering letter for the attention of Andrew Wright.

If successful, you will be contacted to attend an interview within the coming month.

Annual leave for the company is 20 days, plus bank holidays.

Training will be given so you can expect to feel fully supported. There is a probationary period of up to 6 months.

The closing date for this position is 16th July 2023.

Interview dates:
End of July

No Agency enquires please

Job Types:
Full-time, Permanent

Salary:
£23,500.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Swansea: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 16/07/2023

Expected start date: 14/08/2023

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