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Technical Sales Support Specialist
3 months ago
Midstream Lighting is a leading technology company specialising in designing and manufacturing high-quality LED lighting solutions for aviation, maritime, and sports applications worldwide. With a strong emphasis on innovation and sustainability, we have established ourselves as a global leader in the lighting industry. Our mission is to provide exceptional lighting products and solutions while committing to environmental stewardship.
Role OverviewWe are seeking a skilled Technical Sales Support Specialist to join our dynamic team in the infrastructure lighting industry. This role supports project-based sales by managing project workflows, providing detailed and accurate quotes, and delivering exceptional technical support. The ideal candidate will have a strong background in technical support, excellent organisational and communication skills, and the ability to manage multiple projects simultaneously. If you are a proactive problem solver with a customer-oriented mindset and a knack for project management, we invite you to apply and contribute to our innovative lighting solutions.
Responsibilities- Provide technical support during the sales process, identifying customer requirements and proposing solutions.
- Review project specifications, allocate work to departments, and ensure timely completion.
- Analyse technical documents for estimation and communicate with suppliers to evaluate quotes.
- Generate accurate, project-specific quotes.
- Manage the entire order lifecycle from initial customer enquiries and requests for quotations (RFQs) to receiving purchase orders.
- Support client presentations and develop technical sales proposals.
- Engage with customers to resolve technical issues and understand needs.
- Maintain and update CRM systems.
- Relay customer feedback to product development teams for improvement.
Requirements
- Minimum of 2 years of experience in a technical sales support role, preferably in a project-based sales environment.
- Proficiency in learning new technologies and understanding tendering and project management principles.
- Project management certifications (e.g., PMP, PRINCE2) are optional but preferred.
Knowledge and Experience:
- Strong organisational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with CRM systems, sales tools, and software applications (e.g., Salesforce, HubSpot).
- Experience working in a collaborative team environment.
- Comfortable with software systems.
Skills and Abilities:
- Strong customer service orientation and the ability to manage and prioritise multiple customer requests and projects.
- Ability to generate accurate and detailed project-specific quotes.
- Competence in supporting client presentations and developing technical sales proposals.
- Capability to review project specifications and allocate work efficiently.
- Proficient in maintaining and updating CRM systems.
- Proactive problem solver with a customer-oriented mindset.
- Ability to manage multiple projects simultaneously.
Benefits
- Competitive Salary: Starting salary based on experience and qualifications.
- Flexible Work Arrangement: A hybrid working model allows for a balanced schedule between the office and remote work.
- Training and Development: Opportunities for professional growth with training programs and access to learning resources.
- Retirement Savings: A company-matched pension plan will help you secure your future.
- Paid Time Off: Generous vacation days, plus additional holidays and leave.
- Corporate Culture: Collaborative and inclusive work environment focused on innovation and excellence.
