Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom Iron Mountain Full time

look at our history here .

Iron Mountain

cs. Please see our Values and Code of Ethics for a look at our

Job Information Iron Mountain Customer Success Manager in London , United Kingdom

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Opportunity

Job title: Customer Success Manager

Location: UK, Remote

Job Summary:

The Customer Success Manager (CSM) role is a key member of the Commercial team in the UK supporting all service lines. In partnership with Account Managers and Account Executives this role is accountable for the delivery of quality services, creating loyalty and retaining customers while creating revenue growth, either directly or indirectly in collaboration with their commercial colleagues.

Your role in our mission:

Build and maintain customer relationships to understand the organizational business objectives and goals. Partner with key customer decision makers to structure partnership strategy as it relates to customer requirements

Ensure frequent, tactical communication to enable superior customer satisfaction and to keep customers educated on emerging industry trends

Proactively uncover additional contacts and key decision makers

Assess assigned customer's current and potential needs, determining appropriate Iron Mountain products and solutions.

Responsible for business plans through understanding the clients; business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace.

Research of account status to prepare for contract negotiations. Responsible for assisting in the Renewal and executing on the Renewal process when needed.

The Customer Success Manager (CSM) is responsible for providing administration support in all account selling activities working with their commercial colleagues

Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue

Valued Skills and Experience:

Previous experience in a customer focused environment would be a distinct advantage (Customer Service, Customer Care, Customer Experience or Account Management)

Demonstrated ability of a customer focused approach

Prior experience of working with a Customer Relationship Management (CRM) platform

Proficient with oral and written communication

A self starter, able to work in a fast paced, home based role

Discover what awaits you

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI- remote

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Dot Compliance Ltd Full time

    We are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. You will be working in collaboration with the customers and closely with our services, support, product, and sales teams. The ideal candidate should be passionate about learning new technologies, organizing information \ data, working according to...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Rekallconsulting Full time

    Customer Success Manager Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology. Develop an in-depth understanding...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Iron Mountain Full time

    Senior Customer Success Manager - Digital Solutions London , United Kingdom Apply Now We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Lynx Recruitment Ltd Full time

    I am currently recruiting for a Customer Success Manager for one of my leading unique human experience analytics companies. They are responsible for improving the impact their digital business has on employees and core business metrics suchas efficiency, wellbeing, equality, business performance and the environmentThis role will have two main areas of...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom BlueOptima group Full time

    SaaS Tech Senior Customer Success Manager - Spanish Speaker ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AutoRek Full time

    Customer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation.​ Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Unilabs Full time

    Reports to: Commercial Operations DirectorMain Purpose of RoleManage the customer services team (team of 3 people currently) supporting all existing Unilabs customers.Oversee the customer success team (team of 1), catering to our largest Unilabs customers.Customer services and success teams serve as the initial point of contact for customers, acting as their...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagernLocation: Shoreditch (Hybrid)nDuration: 12 months contract initially with possible extensionnMaxBudget:£55k per annum + paid holidays + pension or £285 per day Inside IR35The role:nClient's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom NetApp Full time

    Title: Customer Success Manager Location: Dubai, AE Requisition ID: Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Miro Group Full time

    Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. The Customer Success team is a global group and this role sits in UK/I on the Enterprise Customer Success Team based out of our London, UK hub. Our team is focused on delighting our customers by being a...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Oktopost Technologies Full time

    We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. Oktopost is searching for a...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Postman, Inc. Full time

    Enterprise Customer Success Manager - Remote Postman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. We're looking for an experienced...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom startup - Jobboard Full time

    This role is to support growth and customer retention in Northern Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer lifecycle. Key pillars to the Customer...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom PRAN Ltd Full time

    The Customer Success Manager at PRAN is vital for linking our clients with our cutting-edge digital solutions. This role is tasked with managing the delivery of projects like corporate websites, e-commerce, web design, web development, and branding while also nurturing client relationships. It requires a mix of project management, strategic insight, and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Varonis Full time

    Description The role of the Customer Success Manager is to work with Varonis customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand their needs,...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom zeroG - AI in Aviation Full time

    Customer Success – Customer Success Management / We're looking for our next Customer Success Manager to join our growing London team Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and strategic expansion across an Enterprise book of business. You will work...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Remote Worker Ltd Full time

    Customer Success Manager - REMOTE WORKING (Permanent) Today, more than ever, customers need an ally to help them cut through the greenwash. Provenance is a platform that validates and amplifies sustainability credentials for consumer packaged goods, so that customers can make sustainable choices at checkout. 200+ leading CPG businesses use Provenance today...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Cryptostart Full time

    active 2 days ago Customer Success Manager Actively looking Customer Success Manager with 5+ years of experience working with various SaaS products at ed-tech, fin-tech, transportation, and cryptocurrency industries. Skilled at customer success management, sales enablement, revenue generation, customer operations, account management and product onboarding. ...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Pearson Education Full time

    This job listing is presented by Jobs/Redefined, one of the top job boards in the UK specifically catering to individuals over the age of 50.Job Title: Customer Success ManagerCompany: PearsonDescription:Pearson, a renowned global education company, is focused on helping people worldwide progress in their lives through learning. With over 150 years of...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Fundipedia Full time

    Job Description1. Main Purpose of Job As a Fundipedia Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers who use Fundipedia. Your primary responsibility will be to build strong relationships with our clients, understand their unique needs, and proactively guide them to achieve maximum value from...