Client Engagement Worker

2 weeks ago

Stockport, Stockport, United Kingdom Pure Innovations Ltd Full time

JOB DESCRIPTION - Client Engagement Workers
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Hours: 35 hours:

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Permanent:

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£22,449.00 per annum

Main purpose of the Job:


The post holder will be responsible for a caseload of clients and new referrals as determined by the responsible Team Co-ordinator.

The post holder will complete annual reviews and initial assessments for new clients as well as facilitate any new support needs that may arise with the support of the Team-Co-ordinators and Community Support Workers.

The role will also involve developing excellent working relationships with parents/carers and other professionals, ensuring the expected quality of service is achieved at all times

It is essential you have use of a car and have business insurance
A good understanding and an ability to use Microsoft Work, Excel, Outlook and PowerPoint

To Champion and uphold Pure Innovations Values and Behaviours.

Key Areas of responsibility

  • To work in a person centred way, that demonstrates Pure Innovations 4 key Values and Behaviours
  • To complete all initial assessments for new referrals, ensuring follow up discussions with Team Co-ordinators and Pure Support Managers to agree that Pure Innovations is the right Service Provider
  • To ensure all Risk Assessments and other associated paperwork are accurate, up-to-date and signed by all relevant parties
  • To co-ordinate and facilitate all client reviews involving parents/carers and other professionals as needed. You will complete accurate paperwork in line with the quality assurance checklist, updating the review database and agreeing goals with clients when appropriate
  • Ensure that all new clients are welcomed and settled in to service and liaise with Team Co-ordinators regarding existing clients who want to move projects across the service
  • To work in partnership with other providers to enable a smooth transition between services. This includes attending transition meetings, internship meetings and any other such opportunities.
  • To involve Pure Support Managers and Team Co-ordinators if additional assessments are needed such as Moving and Handling Risk Assessments or Behaviour Support Plans
  • To ensure that all information such as meds forms/allergy forms/media consent which have been scanned in by the admin support are accurate.
  • To be involved with and contribute to the development and implementation of internal/external guidelines including quality assurance checklists and the CQC framework
  • To maintain excellent contact with client's support networks, parents, carers etc
  • To attend Pure Support Team Meetings
  • A willingness to raise any concerns with regard to abuse, mistreatment and the management of risk in line with the policies of Pure Innovations
  • Any other duties as requested by the Director of Operations

PERSON SPECIFICATION - CLIENT ENGAGEMENT WORKER

ESSENTIAL CRITERIA

Hours and Location of Work

  • Availability to work 35 hours per week over 5 days (Mon-Fri)
  • To work flexibly and manage own time.
  • To prioritise own work and be available to attend meetings/events outside of normal working hours
  • Ability to work remotely from Prospect House and other sites

Working with Vulnerable Adults

  • Experience of working with vulnerable adults and disadvantaged people in a person centered way using person centered tools.
  • Ability to assess, plan and record accurate information with clients, parents, carers, other professionals and colleagues.
  • Evidence of an ability to make sound judgements and decisions on a day to day basis
  • A willingness to raise any concerns with regard to abuse, safeguarding or mistreatment

Communication

  • Excellent verbal and written communication skills when working with vulnerable people, parents, professionals, colleagues.
  • Experience of motivating people
  • Experience of co-ordinating/facilitating meetings
  • A range of I.T. skills including Microsoft Office, Outlook, Excel and PowerPoint.
  • Ability to produce high quality reports and other documents/literature including Initial Assessments, Risk Assessments and Behaviour Support Plans.
  • Ability to collect data, record on a database and present to management
  • Ability to work in conjunction with others to ensure client paperwork and databases are up-to-date and accurate

Other

  • Evidence of an ability to work without micro supervision and self motivated to work on own initiative
  • Ability to cope with a pressured working environment
  • A professional appearance and presentation
  • Awareness of and commitment to anti-discriminatory practice
  • Positive commitment to further training and self development
  • To hold a current driving licence and have use of a car for work/business use insurance, which may from time to time include transporting Pure Innovations clients.
  • Comply with the Health & Safety at Work Act and in-house policies to take care of your own health and safe

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