Service Delivery Manager

7 days ago


Harrow, United Kingdom London North West Healthcare NHS Trust Full time

Detailed job description

and main responsibilities

Operational Management:

· Oversee day-to-day operations, ensuring adherence to targets.

· Support service strategy development and risk management.

Excel Proficiency and Data Analysis:

· Possess Intermediate Excel skills, including advanced formulas.

· Utilise data modelling and analysis for NHS performance targets.

Collaboration and Personnel Management:

· Work closely with leads to understand service priorities.

· Oversee doctors' staffing rota, recruitment, and annual leave.

Service Meetings Leadership:

· Build relationships with members of the MDT to understand different perspectives on service's challenges and priorities.

· Prepare and lead service meetings involving the full MDT and ensure actions from meetings are undertaken in a timely manner.

· Take an active role in contributing to a positive team culture

Policy and Service Development Implementation:

· Implement service developments and achieve performance targets.

· Assist in business plans, new policies/NSFs, and service improvements.

· Monitor key performance indicators and conduct own analysis to proactively identify changes.

Performance Management:

· Lead the delivery of outpatient and inpatient access targets.

· Monitor daily access targets, report breaches, and contribute to capacity planning.

Financial and Physical Resources:

· Assist in managing activity levels and identify efficiency gains.

· Lead on savings plan schemes, manage budgets, and be an authorized signatory.

· Authorise timesheets, expenses, and financial requisitions.

Information Resource:

· Provide timely, high-quality performance information to meetings.

Human Resources:

· Provide effective leadership, motivation, and performance management.

· Resolve disputes and conflicts, promote a positive culture, and manage A&C staff.

· Shortlist, select, and recruit A&C staff and lead change management projects.

· Implement the performance development review process and authorise leave.

Person specification

Education / Qualifications

Essential criteria

Degree level or equivalent qualification, or demonstrable equivalent experience Evidence of continued professional development

Desirable criteria

Additional qualifications in project management, leadership, or healthcare-related discipline

Knowledge & Experience

Essential criteria

Knowledge & Experience as per Specification

Desirable criteria

Project Management Experience

Skills, abilities and attributes

Essential criteria

Skills, abilities and attributes as per specification

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