Warranty Claims Specialist
7 days ago
Warranty Claims Specialist
Fowlers Motorcycles, one of the largest multi-franchise motorcycle retailers in the UK, is seeking to appoint an experienced and energetic individual to join our Service Department.
About Fowlers:
THE ROLE:
Reporting to the Service Manager, the role of the Warranty Claims Specialist is to liaise with and be the primary point of contact between the customer and the manufacturer for all warranty-related issues and claims, in order to achieve an expedited resolution to all warranty claims.
SKILLS & QUALIFICATIONS:
- A sound technical knowledge of motorcycles and scooters
- Research
- Excellent skills in timemanagement and organisation, with an ability to work independently on multiple projects at once
- The desire and ability to deliver outstanding customer service
- Computer literacy, numeracy, and accuracy are essential
- An excellent communicator at all levels and fluent in the English language, both verbally and written
- To remain calm under pressure
- A friendly, outgoing, approachable, and professional manner
- An energetic and flexible team player
THE POSITION OFFERS:
- A very competitive basic salary plus a monthly commission scheme
- Company pension scheme
- Free life insurance & private healthcare
- Free parking
- Free and confidential employee assistance program and wellbeing portal
- Subsidized staff canteen
- All necessary training will be provided, including product, consumer law, data protection, customer service, finance, etc.
Job Types:
Full-time, Permanent
Benefits:
- Bereavement leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have technical knowledge of motorcycles and scooters?
- Fowlers is a long and well established part of the motorcycle industry. Do you have an active interest in motorcycling, either through ownership or use of a motorcycle as a hobby or for transport?
- How many years of motor industry experience do you have?
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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