Project Support Officer

2 weeks ago

London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time
Fixed Term 6 months - due to funding


The Post holder will have responsibility for multiple cross site projects within the Digital Operations, Innovation, Performance and Information Team.


The post holder will deputise for the Programme Manager and attend meetings when the senior team is not available to attend; this includes project board and committees including the NWL commitments, and any other meeting as required.


The post holder will be the lead representative for the Trust at key external meetings as required, including the NWL Improving Elective Care Coordination for Patients Programme, Technical meetings, NWL Digital workflow Steering group, NWL Digital Care Records and Interoperability as well as internal Digital, Innovation and Improvement meetings.


When required, to take responsibility for the leadership of the projects in the Digital Operations Team, including any short term or part time resources.

Specifically, development and implementation of Digital solutions and training strategy, Support plan, development and implementation plan for of new workflows, performance management against delivery, objective setting, and creation of personal
development plans.

For more information please see the attached job description.


We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the safest and best performing Trusts in the country.

We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.


In 2020 the Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains.

The Trust as a whole was Good, but the Chelsea site was Outstanding.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate.

We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children's unit at West Middlesex - in partnership with our charity, CW+ and generous donors.


  • Provide daytoday project and admin support for the project.
  • Within portfolio ensure high quality project support is employed, which includes supporting the production and maintenance of key project documents such as; project initiation document, highlight reports, project plans, risk and issue logs etc.
  • Support the development and delivery of objectives, achieving high quality outcomes, prioritising own workload and working to tight and often changing deadlines
  • Escalate project risks and issues that cannot be resolved at project level
  • Prioritise, organise and carry out own work diligently
  • Support the creation and maintenance of benefits realisation plans for digital projects
  • Maintain accurate and up to date project records and documentation within the teams shared file
  • Ensure data is collected, analysed, reported by the team as appropriate and monitor the processing and accuracy of data and information
  • Support the team to develop reports and updates as required for governance forums, obtaining up to date information from external and internal colleagues as required for timely report submission
  • Collect data, undertake analysis and compile required reports
For more information please see the attached job description.

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