18-week Pathway Coordinator

1 week ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen within the Trauma and Orthopaedic department which is expanding with a New Orthopaedic Centre due to open in 2023.

Trauma & Orthopaedic is a busy department comprising of surgical pre-assessment, clinics and wards. Our aim is to put patients first in an area of the highest quality of care.

Alongside the nursing and medical teams, the administrative team ensures the department runs smoothly, effectively and acts as a reliable point of contact along a patient's pathway.

As part of this large and friendly team you'll be expected to maintain a high level of the patient-focused care we aim to deliver for our patients.


Interview Date: 20th June 2023


You will support the Divisional teams and Information Services in providing complete, accurate, timely and appropriate data and information for 18 week mandatory returns within national and local timescales.

Assist in producing and developing reports from RTT data for use in the management and achievement of the 18 week target.


Assist in improving the quality of data associated with RTT by developing expert knowledge of RTT rules and providing training and support to operational teams as required, by ensuring that best practice is applied consistently and that common errors are identified and addressed.


You will also support secretarial, outpatient and waiting list staff in data entry and validation and to ensure that all validation is complete within required timescales, undertaking validation work directly as required to achieve this.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff


The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24hours confidential counselling support
  • Onsite Nursery
  • Onsite cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • To assist in validating the achieved admitted and nonadmitted data on a weekly basis as required to ensure the accuracy of the RTT outcome codes and data completeness for the 18 week mandatory returns.
  • To ensure recorded clock starts/stops are valid and in compliance with 18 week clock rules.
  • To work both in the N&N and in the Health Records library as required to access notes and ensure timely and accurate validation.
  • To contribute to the development of information and support networks to promote 'Best Practice' across the organisation.
  • To participate in the induction of new staff and to participate in educating others about the role of 18 weeks and RTT outcome codes as required.
  • To ensure effective liaison between all members of the Trust in relation to 18 week pathways and processes as required.
  • To ensure accurate data collection to ensure timely management of patients along the 18 week pathway and in order to identify delays in the systems and departmental processes.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

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