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Operator Service Team Leader

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time
An exciting opportunity has arisen within UHNM's Telecommunications Department for a Band 3 Operator Service Team Leader.

UHNM's Operator Service delivers 24/7 customer service to all trust staff and external users of its telephony network.


The post holder will be responsible for the training, leadership and management of the Trusts Operator Service Call Centre Assistants and is responsible for developing, supporting and maintaining rota's and shift patterns to cover a 24/7 critical Operator service.

Some out of hours work may be required to meet the needs of the service.


The post holder is also responsible for the data input and management of payroll submissions, annual leave allocation, PDR's and absence management in line with Trust policies.


The post holder will be fully competent in all areas of the Operator Service procedures to enable the proficient delivery of training, support and ongoing development including business continuity and emergency processes.


Although the post holder will have the core responsibility for staff training, they must also assist in liaising with divisional representatives to ensure that the integrity of information is maintained and delivered within the operator service and the wider Trust.


If you meet the above criteria and want to join our dedicated team then we would like to hear from you.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

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