Restaurant Host

2 weeks ago

Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

Job Description:

Position Title:
Restaurant Host


As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

This job description is intended to illustrate the main duties and responsibilities of the role.

It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.


POSITION OVERVIEW:
 To provide a professional and courteous welcome within the restaurant and across the ground floor of the hotel
 To maximize the business opportunity by optimizing the reservations and table allocation
 Ensure consistently outstanding service to guests and maximize business potential
 Ability to communicate information to the kitchen and restaurant to help deliver exceptional service.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS:

Host tasks:
 To greet, welcome & provide hosting services to create a seamless journey and outstanding Brand experience for hotel guests
 Host and manage guest arrival and seating: welcome, meet, greet
 Assist guests with their coats.
 Ensure guest table is clean and prepared prior to service
 Provide clean and up to date menus
 Coordinate reservations & table allocations to optimize business opportunities & maximise guest satisfaction
 Answer all telephone calls in a courteous and friendly manner within three rings
 Display thorough knowledge of special events, promotions, hotel information and other F&B outlets.
 Explain and actively sell products and facilities, both on the telephone and in direct guest contact
 Take and process all reservations as necessary in accordance with the Restaurant Reservations and Hotel policy
 Maintain all files for past and future bookings & refer special requirements to the Manager
 Assist with service as required
 To perform all reasonable tasks designated by the Manager
 To act as a team player, by proactively seeking information & providing clear & effective communications with all team members
 This role holds specific responsibility for money, you will be required to handle cash & perform other billing transactions

If you're interested apply now or call Sharen Cheema


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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