Head Host/hostess

2 weeks ago


Ormskirk, Lancashire, United Kingdom Ormskirk Market Full time

About Us
Market days, reimagined.


We're bringing Ormskirk's market hall back to life, creating an immersive social space full of heavenly food, delicious cocktails, live music, wholesome fun and more, all under one historic roof.


Whether it's family hangouts, fun with friends, date nights or dog days, this is a space for everyone to
Eat, Meet & Play.



EAT the whole day away at the market, where we'll be giving a diverse mix of independent businesses the opportunity to showcase their food, grow their brand, and bring you some of the best eats in the area.

MEET for cocktails, coffees, slushes or spritzes, and to dance the night away to live DJs and local bands.

PLAY with your pals, parents, kids, or canines... There's a chance for everyone to get competitive with shuffleboard, beer pong, retro games, and more.

What are we recruiting for?

Ormskirk Market is looking to hire a Head Hosts/Hostess This is an exciting opportunity to join Ormskirk Market, we are looking for a Head Host with the wow-factor to provide an outstanding service to our customers Ormskirk is a vibrant, fast paced venue which thrives off the atmosphere and experience.


Our guests experience begins with our hosts So being at the heart of operation and the face of the brand, it's important for our hosts to take immaculate pride in all aspects of their role, from style, appearance, attitude and professionalism.

You must love meeting new people, living in the moment and orchestrating the show

Responsibilities:

  • Lead the Host team, support with rota's and delegating job tasks per week
  • Manage Design My Night Bookings and maximise all opportunities to increase sales
  • Respond to customer enquiries
  • Take ownership of the brand basic standards and ensure this is implemented throughout the team
  • Greet customers by smiling and saying hello; respond to customer requests and suggestions with a smile
  • Answer phone calls efficiently, answer questions and resolve problems.
  • Have knowledge of the menu, specials and promotions
  • Resolve customer complaints in a professional, polite and efficient manner
  • Create a warm and welcoming environment in the restaurant by keeping it tidy and clean
  • Attention to detail and organisational skills
  • Excellent team working skills

Skills and Experience Required:

  • Previous experience in a fastpaced hospitality environment
  • Focussed on delivering a memorable and consistent guest experience
  • Ability to communicate with all levels of management, including senior managetment team
  • Must have a positive attitude and ethics which supports the companies values and culture
  • Excellent communication skills
  • Experience of working within a team
  • Stront time management and organisational skills

Job Types:
Full-time, Part-time, Permanent

Salary:
£10.50 per hour

Benefits:

  • Additional leave
  • Company events
  • Discounted or free food
  • Referral programme

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Work Location:
One location
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