Front of House Team Member

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom SAFFRON STREET BLACKBURN Full time

Responsibilities:

  • Follow a set of predetermined guidelines in order to provide excellent customer service.
  • Answer customer questions whenever they arise.
  • Emphasise the good points of a product while avoiding the bad points.
  • Politely and kindly refuse a sale if it isn't in the best interest of the customer.
  • Follow all fire code regulations.
  • Know what to do if there is a fire or emergency.
  • Understand company policies and procedures for handling money and tracking sales.
  • Responsible for the provision of enthusiastic and excellent standards of guest care in line with The Saffron Street ethos and for any ad hoc events as required.
  • Responsible for multifaceted service delivery across till operations, food service, beverage service, guest tastings, general sales and service and other supportive roles as directed by management.
  • Responsible to follow The Saffron Street ethos, policies and provedure on every shift and for own adherence to Health and safety and food safety policies as trained.
  • Excellent guest service delivery
  • Excellent food and drink quality
  • Excellent team
  • Excellent numbers
  • Excellent Operations
  • Health and safety and food safety
  • Key performance indicators
  • Essential behaviours/personal qualities
  • Confident and wellpresented
  • Engaging, enthusiastic and polite
  • Effective communicator with internal and external customers
  • Passionate about food and drink
  • Guest focused
  • Team Player
  • Flexible in accomodating business needs
  • Selfmotivated, proactive and leaveheaded
  • Target and results oriented
  • Takes ownership
  • Acts with integrity
  • Represents the values and culture of The Saffron Street
  • Essential Skills and competencies
  • Fluency in spoken and written English
  • Organisational and plannink skills
  • Ability to meet and exceed gues expectations
  • Evidence of sales ability
  • Ability to multitask and prioritise
  • Ability to work flexibly under pressure
  • Eye for detail
  • Operational knowledge of hospitality equipment
  • Proficiency in EPOS use.

Job Types:
Full-time, Part-time, Permanent

Salary:
£6.87-£10.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Blackburn: reliably commute or plan to relocate before starting work (required)

Experience:

  • Barista experience: 1 year (preferred)
  • Hospitality: 1 year (required)
- customer service: 1 year (required)

Work Location:
One location

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