Head Receptionist

South Cliff Dental Group is a rapidly growing company providing NHS and Private dental treatment across the South of England.

Our practices range from Kent, Sussex, Hampshire and Wiltshire. We are award winning and have been selected to appear in the Sunday Times Fast Track 100 companies.

As a company with strong visions and values to provide excellent care to all our patients whilst supporting all of our staff.

We believe in working as one team.

This is an exciting opportunity for you to join the company as a Head Receptionist at our Dover Practice.

Reports to:
Practice Manager

Main purpose of job

• Welcome all patients/visitors arriving at the practice with a smile, continue to communicate with them throughout their visit, anticipating any anxieties and answer any questions by always taking time to listen and help, noting any feedback. The patient should at all times have full confidence in the practice and leave reception with the same eye contact and smile they were greeted with.
• As the face of South Cliff you must be smart in appearance.
• Ensure that the reception desk is organised in an efficient manner and patients are looked after during their visit (assisting the non ambulant when necessary).
• Answer the telephone in a friendly, helpful and courteous manner at all times.
• Notify the GDP of patient's arrival and any additional requirements, dental or otherwise.
• Keep the patient informed of any delays.
• Ensure computer/written records are completed, accurately maintained and securely stored.
• Collect and record patient payments, encouraging prompt payment.
• Assist and advise with HC1 forms, patients NHS and private scheme claims forms.
• Assist and advise with Practice Plan enquiries
• Liaise with dental laboratories, supply companies and other organisations as required.
• Sell sundry products at patient's request, restock shelves and ensure that stock levels are adequate.
• Help keep the appearance of the practice in good order, tidy and litter free, ensuring all access routes are clear (of toys/prams etc) and safe.
• Arrange appointments in person, by e mail or by telephone or letter.
• Ensure that the appointment system is efficient and accurate ensuring full utilisation of the diaries leading to KPI's being met.

Other Areas of Responsibility.

• Undergo training as may be required to develop your skills and abilities, attend refreshers, and update training for emergencies and CPR.
• Compliance with Information Governance, Clinical Governance and Infection Control (HTM 0105)
• Comply with current legislation such as fire, Health & Safety, CQC regulations, RIDDOR and COSHH.
• Provide basic first aid.
• Responsible for training new receptionists.
• Responsible for setting clinics/blocks in diaries
• Responsible for maintaining outstanding accounts
• Responsible for direction of reception team to maximise their time effectively.
• Attend and participate in practice and reception meetings
• Ensure computer backup system is carried out.
• To carry out audits when requested to.
• Monitoring and ordering of essential items such as light bulbs, stationary items and housekeeping items.
• Logging laboratory work out and back in.
• Monitoring and ordering of patient information leaflets.
• Monitoring & ordering of free samples.
• Offer back up to other team members as much as possible.
• Be able to work on own initiative.
• To always appear confident and happy.
• Adhere to practice policies and protocols at all times. (Not to do so is a serious breach of practice policy and can result in instant dismissal).
• Responsible for keeping waste to a minimum in your area of responsibility.
• Be on call at weekends if management are unavailable

Practice Policy

Always adhere to Practice Policies and Protocols. Not to do so is a serious breach of Practice Policy and can result in instant dismissal.

• Organized, punctual and able to manage their time well.
• Smart in appearance.
• Good with people.
• Able to deal with stressful situations.

Company Benefits

• Time off in lieu
• Progression
• Mileage paid if required to travel to another practice
• Employee of the month scheme

If you feel that the above credentials describe you then please apply.

This is a great company with a welfare driven environment ensuring we give the best possible service whilst ensuring we keep a happy working environment.

Job Types:
Full-time, Permanent

Salary:
£10.47-£11.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Management: 1 year (required)

Work Location:
In person

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