Business Support Analyst

2 weeks ago

Southport, Sefton, United Kingdom The PICA Group Full time

We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging , we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth , and you'll enjoy our PICA Perks .


About the role

We are on the lookout for a passionate Business Support Analyst to join our Technology team in Southport . This role is a full-time permanent position. Reporting to the Senior Project Manager, you will be responsible for providing solutions to staff in relation to technology systems that are implemented across the business.

Objectives

  • Monitor and respond to support desk inquiries, ensuring timely and effective resolution and communication with users and stakeholders.
  • Serve as the primary contact with software vendors for issue resolution, including writing, testing, and obtaining sign-off on workarounds and their retirement.
  • Write requirements for defect resolution development and obtain business sign-off, providing content for change management communications, training, and user guide updates.
  • Attend and contribute to meetings, using designated tools to record, monitor, and manage incidents.
  • Minimise PICA's exposure to risk by escalating incidents and informing the BPae team leader and relevant parties in a timely manner.

About you

  • Ideally you will have a minimum of 2 years' experience in a similar all-rounder role, but if not, the right attitude and willingness to learn and grow will set you apart from the rest
  • Strong stakeholder management skills and the ability to clearly articulate technology concepts to a diverse audience.
  • You can collaborate with others knowing that relationships matter. You are a go getter, know how to problem solve and thrive in an environment where you can "focus on solutions" and re-pivot quickly to align with business priorities.
  • If you want to be the "glue" for our tribe and are a genuinely a nice person who is always willing to pitch in when the chips are down, then we will consider you

Join our close-knit team in a unique opportunity tailored for a true problem-solver passionate about systems Work alongside highly engaged and enthusiastic colleagues who not only excel in their fields but also know how to have fun while doing it

Who is PICA Group?

If you haven't heard of PICA Group, check us out: , I think you'll be impressed. We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania. We're investing heavily in new products, technology and people initiatives – it's a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor . A 4.6 star rating is nothing to sneeze at.

What we can offer you

  • Flexibility – Hybrid work schedules working from home five days each fortnight
  • A Day Off – On your birthday because you deserve it
  • Benefits - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

Want to join the team?

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

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