Senior Governance Officer

2 weeks ago

Denton, Tameside, United Kingdom Gtd Healthcare Full time

Organisational Comply with organisation policies and procedures Under the direction of the complaints manager, support organisation-wide developments in as part of gtds overall framework for managing complaints Support the delivery of complaints training across the organisation.

Contribute to the development and maintenance of information resources pertinent to complaints. Support and contribute towards the development and dissemination of policies, protocols and guidelines linked to complaints.

Support the monitoring of compliance with policies and guidance linked to complaints, including the writing of reports to demonstrate findings from investigations, audits, risk assessments and other sources of information.

Be a point of contact for staff on complaints related matters.

Build and maintain good relationships with internal and external stakeholders including patients, staff, coroners office staff, solicitors, insurers, police, etc.

Under direction of the complaints manager seek advice from external organisations, e.g. NHS England, NHS Resolution, the Information Commissioners Office, gtds legal support line, etc.

Support the development and maintenance of the organisations manual and electronic systems for managing complaints. Contribute to the effective integration of complaints with other quality, governance, and assurance initiatives.

Support responses to external stakeholders, ensuring that all information is quality checked, for example, statements for coroners/police, Patient Safety Incident Investigation (PSII) reports, response letters to patients/solicitors, etc.

Act as a complaints representative at relevant meetings providing two-way feedback as agreed with complaints manager.

Support the provision and receipt of complex, contentious and sensitive information relating to complaints and staff performance concerns. With support from complaints manager, lead on the investigation and management of lower risk incidents, i.e. incidents rated below moderate. Support the investigation and management of moderate and above incidents.


Support the monitoring of actions identified as a result of investigations are monitored for progress of implementation and reviewed for effectiveness.

Be expected to use own initiative and act independently. Obtain clinical notes from clinical systems to assist with requests for information and internal investigations.

To support the administration of organisational meetings, assisting with:

Meeting arrangements; The preparation of agendas and accompanying documents; The facilitation of meetings; The production of accurate and concise minutes and action logs; The dissemination of meeting materials.

Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance

Other duties:
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Personal/Professional Development The post holder will participate in any training activity implemented by gtd healthcare as part of this employment, such activity to include:
Assessing own performance and taking accountability for own actions, either directly or under supervision.


Effectively managing own time, workload and resources Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity.

Taking responsibility for own development and learning by following through objectives set at appraisal. Ensuring attendance at identified training events. Attending induction training, mandatory training and mandatory updates as required.


Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of individuals rights, interpreting them in a way that is consistent with gtd healthcare procedures and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Fidelity, Confidentiality and Data Security In the course of their employment, the post holder will have access to confidential information relating to individuals and the organisations business.


As such, the post holder is required to exercise due consideration in the way this information is used and should not act in any way which may be prejudicial to individual patient, staff or the organisations interests.

gtd healthcare is registered with the Information Commissioners Office under the UK data protection legislation. The post holder will be responsible for the confidentiality, integrity, and availability of all data to which they have access in the course of their work and must adhere to

  • Security Officer

    2 weeks ago

    Denton, Tameside, United Kingdom Atalian Servest Full time

    Job Reference: SEC/DF/01-03/806Job Title: Security OfficerLocation: Site BasedSite Address: Denton, ManchesterPostcode: M343JP -_Applicants must have the right to work in the UK_Pay Rate: £11.00Contract:Permanent**Hours per week: Monday,Friday,Saturday,Sunday - 42 hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate,...

  • Senior Administrator

    2 weeks ago

    Denton, Tameside, United Kingdom Gtd Healthcare Full time

    Job summary gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen for aSenior Administrator tojoin our existing Enhanced Care Home Service (ECS). This is a full time post based at gtd head office in Denton, Manchester. The Enhanced Health in...

  • Senior Governance Officer

    2 months ago

    Denton, United Kingdom Gtd Healthcare Full time

    Organisational Comply with organisation policies and procedures. Under the direction of the complaints manager, support organisation-wide developments in as part of gtds overall framework for managing complaints. Support the delivery of complaints training across the organisation. Contribute to the development and maintenance of information resources...

  • Senior Governance Officer

    2 months ago

    Denton, United Kingdom Gtd Healthcare Full time

    Organisational Comply with organisation policies and procedures Under the direction of the complaints manager, support organisation-wide developments in as part of gtds overall framework for managing complaints Support the delivery of complaints training across the organisation. Contribute to the development and maintenance of information resources pertinent...

  • Senior Electrical Engineer

    1 week ago

    Denton, United Kingdom HAYS Full time

    Senior Electrical Building Services Design Engineer - South East Manchester Your new company Your new company is based in South East Manchester and works with Building Services consultancy schemes including Commercial, Health, Residential, Education and Retail. They also boast a very successful sustainability team and have gained a reputation for being a...

  • Senior Marketing

    3 weeks ago

    Denton, United Kingdom Omni RMS Full time

    Senior Marketing & Communications Advisor Permanent, Full Time **Salary**: £40,000 - £45,000 Location: Denton, M34 2GP (flexible home/office working) We are recruiting for a Senior Marketing & Communications Advisor for a large facilities management and construction organisation. The Senior Marketing & Communications Advisor works closely with the MD...

  • Senior Electrical Design Engineer

    4 weeks ago

    Denton, United Kingdom Penguin Recruitment Full time

    Senior Electrical Design EngineerRef:BM245This is an exciting opportunity for a Senior Electrical Design Engineer who is looking to progress to an Associate level and join a multidisciplined MEP consultancy based in Manchester. The successful candidate will join a team of highly technical individuals and be exposed to various projects from all sectors of the...

  • Senior FP&A Analyst

    1 week ago

    Denton, United Kingdom Olympus Recruitment Full time

    Our client a leading childcare provider across the UK are looking for a senior FP&A analyst to join their growing finance team, due to a recent acquisition. This role will report in to the head of FP&A and working alongside the head of financial control, directors and regional business managers, to provide robust forecasts, dashboards and KPIs to provide...

  • Senior Electrical Design Engineer

    4 weeks ago

    Denton, United Kingdom Penguin Recruitment Full time

    Senior Electrical Design Engineer Ref:BM245 This is an exciting opportunity for a Senior Electrical Design Engineer who is looking to progress to an Associate level and join a multidisciplined MEP consultancy based in Manchester. The successful candidate will join a team of highly technical individuals and be exposed to various projects from all sectors of...

  • Senior Electrical Design Engineer

    4 weeks ago

    Denton, United Kingdom Penguin Recruitment Full time

    Senior Electrical Design EngineerRef:BM245This is an exciting opportunity for a Senior Electrical Design Engineer who is looking to progress to an Associate level and join a multidisciplined MEP consultancy based in Manchester. The successful candidate will join a team of highly technical individuals and be exposed to various projects from all sectors of the...

  • Senior FP&A Analyst

    1 week ago

    Denton, United Kingdom Olympus Recruitment Full time

    Our client a leading childcare provider across the UK are looking for a senior FP&A analyst to join their growing finance team, due to a recent acquisition.This role will report in to the head of FP&A and working alongside the head of financial control, directors and regional business managers, to provide robust forecasts, dashboards and KPIs to provide...

  • Senior Electrical Design Engineer

    4 weeks ago

    Denton, United Kingdom Penguin Recruitment Full time

    Senior Electrical Design EngineerRef:BM245This is an exciting opportunity for a Senior Electrical Design Engineer who is looking to progress to an Associate level and join a multidisciplined MEP consultancy based in Manchester. The successful candidate will join a team of highly technical individuals and be exposed to various projects from all sectors of the...

  • Senior Electrical Design Engineer in Denton)

    4 weeks ago

    Denton, United Kingdom Penguin Recruitment Full time

    Senior Electrical Design Engineer Ref:BM245 This is an exciting opportunity for a Senior Electrical Design Engineer who is looking to progress to an Associate level and join a multidisciplined MEP consultancy based in Manchester. The successful candidate will join a team of highly technical individuals and be exposed to various projects from all...

  • Senior Electrical Engineer

    2 weeks ago

    West Denton, United Kingdom HAYS Full time

    Senior Electrical Building Services Design Engineer - South East Manchester Your new company Your new company is based in South East Manchester and works with Building Services consultancy schemes including Commercial, Health, Residential, Education and Retail. They also boast a very successful sustainability team and have gained a reputation for being a...

  • Patient Safety Partner

    4 weeks ago

    Denton, United Kingdom NHS Full time

    gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. We are actively recruiting for Patient Safety Partners to attend some of our patient safety meetings. You willrepresent the patients/familys voice and provide a questioning approach to help develop a safer organisation. The Patient Safety...

  • Administrator

    2 weeks ago

    Denton, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Denton** **SALARY** **£22000 - £24000** **JOB TYPE** **Permanent** **REF** **EW2311-10_1699613052** **Administrator** **£22,000 - £24,000** **Denton, Tameside** This is a company based in Denton who are going places and I want all Administrators in Tameside to hear about this opportunity because they don’t come around...

  • Patient Safety Partner

    4 weeks ago

    Denton, United Kingdom Gtd Healthcare Full time

    Job summary gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. We are actively recruiting for Patient Safety Partners to attend some of our patient safety meetings. You willrepresent the patients/familys voice and provide a questioning approach to help develop a safer organisation. The...

  • HGV Technician

    4 weeks ago

    Denton, United Kingdom Octane Recruitment Full time

    HGV Technician - Stockport Salary - £37,600 Basic + 20% shift allowance Hours - Monday - Friday 6am - 2:30pm Ref - OC17492 We have a new job vacancy available for a HGV Technician in Stockport. My client provides a huge range of services to the public and private sectors across Greater Manchester and they have a great family culture! This role suits a...

  • Advanced Clinical Practitioner

    4 weeks ago

    Denton, United Kingdom Gtd Healthcare Full time

    Job summary gtd healthcare is one of the largest NHS commissioned Primary Care, Out of Hours & Urgent Care providers in the North West of England. We have a fantastic opportunity for an Advanced Clinical Practitioner to join our team in the Out of Hours clinical hub in Denton, Manchester. Our clinical hub is open 24 hours a day, 7 days a week and we...

  • Credit Control Administrator

    3 months ago

    Denton, United Kingdom HFL Building Solutions Group Full time

    **Purpose and objectives of the role** We're looking for an experienced professional to fill this role within our Credit Control Team. **Main duties and responsibilities** Actively pursue current and overdue debt whilst maintaining positive relationships with customers Monitoring debtor balances and ensuring timely collection of payments. Investigating...

  • HGV Technician

    4 weeks ago

    Denton, United Kingdom Octane Recruitment Full time

    HGV Technician - StockportSalary - £37,600 Basic + 20% shift allowance Hours - Monday - Friday 6am - 2:30pmRef - OC17492We have a new job vacancy available for a HGV Technician in Stockport. My client provides a huge range of services to the public and private sectors across Greater Manchester and they have a great family culture! This role suits a HGV...

  • Accounts Receivable Team Leader

    3 weeks ago

    Denton, United Kingdom HFL Building Solutions Group Full time

    **WE ARE HIRING!** We’re looking for an experienced Team Leader to join our Accounts Receivable Team. HFL Building Solutions is one of the UK's foremost building services companies. We have an enviable reputation for the reliable delivery of cost and energy efficient building management, operational and technical solutions for businesses of all shapes...