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System Optimisation Engineer

3 months ago


Reading, Reading, United Kingdom Thames Water Full time

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you will be doing
This is an exciting opportunity to join a team at the heart of Water Systems Performance.

You will gain extensive skills and knowledge in the operation of our vast clean water hydraulic system, from source to tap.

You will work together with the System Optimisation Analyst to lead a sustainable, high-performing hydraulic system.

In this pursuit, you will need to analyse corporate data and leverage the insights gained to drive performance in the region.- Achieve key operational and regulatory targets, while setting the strategic direction of your area alongside the Regional Manager.


  • Recognised as a Subject Matter Expert in the sourcetotap operation of your area.
  • Provide coaching and mentorship to the System Optimisation Analyst and support the training of other Thames Water colleagues.
  • Drive improvements of defined business processes and lead innovative new ways of working.
  • Take ownership of all systemic issues in your area, to ensure a safe and reliable drinking water supply now and into the future.
  • Manage the accuracy and availability of data from our assets, so that critical business insights can be gained and acted upon.
  • Facilitate engineering and customerled improvement projects.
  • Provide specialist technical support to the wider business in the management of unplanned emergency incidents. This includes Out of Hours Coordinator responsibilities on a technical standby roster.
  • Develop risk assessments to resolve complex operational problems (for example the repair and maintenance of water pipes, or the installation of new assets).
  • Create strategic initiatives for managing the water system in your area, accounting for population growth and the influence of climate change.

We are looking for you to:

  • Hold relevant education/ experience in the water or utilities industry, or a suitable STEM discipline (or equivalent).
  • Have a competent IT skillset. Capable of using qualitative/quantitative data to resolve problems and drive business performance.
  • An excellent communicator who demonstrates strong leadership skills and an ability to engage with a diverse range of stakeholders.
  • Comfortable working with tight deadlines and highprofile projects.
  • Experience working with GIS mapping systems, SCADA telemetry, and standard corporate IT systems such as Microsoft 365 is preferred but not mandatory.
  • Will benefit from project management and continuous improvement experience. However, this is not mandatory.
  • Full driving licence and own transport are required, due to mandatory attendance at meetings spread across various Thames Water sites.

What's in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customerson the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.