Temporary Customer Care Coordinator

2 weeks ago


Reading, Reading, United Kingdom OnetoOne Personnel Full time

Temporary Customer Care Coordinator - 12 Month FTC
Theale, Berkshire

37.5 hours per week

Shift patterns between 8am - 6pm (e.g. 8am to 4pm, 9am to 5pm and 10am to 6pm) - Hybrid working after training period

£22,000 to £23,000 per hour (DOE)

We are looking for a
Customer Care Coordinator to support our client at their site in
Theale, Berkshire.

Responsibilities:
-


  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with selfawareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a bestinclass service

The Role:

  • Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
  • Coordinating the daily workflow for the management of service delivery to assigned customer contracts
  • Answer all telephone calls promptly and appropriately, in line with contractual obligations
  • Proactively resolving customer enquiries within first contact
  • Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
  • Setting client expectations and striving to exceed these at all times
  • Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
  • Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
  • Produce client facing estimates and quotations
  • Process purchase orders
  • Upload data from service intervention records into the CMMS
If this is something of interest to you, please do not hesitate to contact us at One to One Personnel on or send your CV

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