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Service Advisor
3 months ago
You will have:
- Excellent communication, interpersonal and negotiation skills
- An ability to be highly organised and able to prioritise workloads
- A positive attitude at all times and always lead by example
- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Proactively contact customers to update them on progress of work
- Notify customers promptly of completion of work
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
- Document all warranty work as per manufacturer requirements and retail policy 1and ensure the customer signs for all work undertaken
- Accurately maintain departmental systems
- Ensure compliance to all health and safety / environmental / company policies
- Undertake other tasks and responsibilities as requested by the frontofhouse Service Manager
We offer:
- Competitive salary of £35,000 OTE with an achievable bonus scheme on top
- Company pension
- 20 days holiday (Plus Bank Holidays)
We are an equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Job Types:
Full-time, Permanent
Pay:
From £26,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- King's Lynn, PE30 4NG: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
Work Location:
In person