F&b Supervisor

1 week ago

Liverpool, Liverpool, United Kingdom Radisson Blu Hotel Liverpool-Food & Beverage Full time

Position Summary
To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

Key Responsibilities

Responsibility #1:
Supervises the operation of assigned restaurants and/or lounges

  • Coordinates the setup and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
  • Confirms daily specials and new menu additions with the Restaurant Chef
  • Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
  • Inspects assigned restaurant(s) and lounge area(s) on an ongoing basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
  • Conducts daily preshift meetings to discuss specials, house count, reservations and new menu items
  • Properly executes check control procedures
  • Maintains sanitary and safe work environment for guests and employees

Responsibility #2:
Provides employees with the information needed to perform their job effectively

  • Assists in orienting new employees to the department and hotel and provides onthejob training on job responsibilities
  • Assists in prioritizing and assigning work
  • Provides feedback to the employee and department managers on the employees' performance of job responsibilities

Responsibility #3:
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements/Skills

  • Minimum two years restaurant experience, preferably in hospitality industry
  • High school diploma required
  • Strong oral and written communication skills
  • Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Aptitude to resolve conflicts with guests, supervisors and employees
  • Knowledge of local, state and federal liquor laws and regulations
  • Ability to multitask and work well under pressure
  • Basic computer skills in Microsoft Office Suite

Physical Demands

  • Long hours are sometimes required, ability to work a flexible schedule
  • Ability to stand for long periods of time
  • Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally
  • Good manual dexterity for the use of common office equipment


The modern Radisson Blu Hotel, Liverpool offers premium accommodation near the city's top attractions just 14 kilometres from Liverpool John Lennon Airport (LPL).

The River Mersey Ferry Station lies adjacent to the hotel, and there are 2 train stations within 1.4 kilometres.

Guests can take in events at Echo Arena, indulge in retail therapy at Liverpool One, relive music history at The Beatles Story, Liverpool or step back in history at seaside maritime museums.

An inviting place to unwind, each of our 194 rooms and suites are furnished with sophisticated, contemporary décor, with stunning city views, as well as an on-site restaurant, bar, leisure facilities, indoor pool and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.


CAREERS


Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world.

At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

INDHOTEL

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