Receptionist - Full Time

2 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom South Street Surgery Full time

Job summary

Do you have excellent customer serviceskills and thrive in a busy environment?

We are looking for full time receptionist to join our large, friendly GP Surgery.

You will be required to work occasional Saturdaymornings on a rota basis.

You will handle telephone calls in apositive and efficient manner; assist with front desk duties and generaladministration. Reception and Customer Service experience preferred.

All available shift rota's will include 8am start time's on all or some of the rota'd days. Finish times will vary to be discussed at interview.

Main duties of the job

As part of ateam, to cover receptionist duties on a rota basis in a professional,confidential and caring manner to provide maximum levels of patient care andpromote the surgery in a positive light.

To contributeto the smooth and efficient running of reception undertaking all tasks and ensuring deadlines are met.

There are various shift patterns

About us

South Street Surgery operates from three premises in the town of Bishops Stortford, providing services for about 23,500patients. We work closely with theother local practices in Stort Valley and Villages PCN to develop ourvision for the future of Primary Care Services in this area.

Bishops Stortford is a thriving town,with excellent schools and facilities. We are in easy reach of London and Cambridge.

Job description

Job responsibilities

Responsibilities

Providethe maximum level of patient service. Ensurepatients are dealt with whilst employing the maximum level of confidentialityand understanding. Maintaina high standard of work under pressure. Dealwith all aspects of work with the utmost discretion and observe the strictest confidentiality. Answering the telephone lines promptly andprofessionallytakingand passing on accurate messages by task or email as appropriate. At the request of the GPs, return telephone calls on their behalf. Dealing with members of the public and othervisitors to the surgery forwarding any complaints and patient feedback to the relevant person in the first instance. Making appointments using the surgerys computerised system. Assessing and redirecting patient queries via the E- Consult system. Accurateinputting of data onto the system including basic scanning of documents. Answeringenquiries face to face, by telephone and via the website dashboard changesof address, prescription requests, providing general information. Receivingand instructing new patients Issuingprescriptions and dealing with enquiries as per Practice protocol. Ensuring that reception areas and kept tidy and promote a professional image at all times Ensure that check in screens are programmed daily General reception administration duties as requiredand in times of extreme staff shortages to assist all members of staff at thePractice with administrative tasks when time permits. Person Specification

Experience

Essential

SKILLS AND PERSONAL QUALITIES: Ability to manage own time effectively and prioritise own workload Ability to communicate effectively with Managing Partners, colleagues, patients and outside bodies Ability to produce clear and well-structured written communications, such as e-mail and internal task messages. To accept and be able to give positive and negative feedback when applicable To possess clear values and respect the values of others To participate in good teamwork throughout the practice

Desirable

EXPERIENCE: Primary Care or NHS experience. KNOWLEDGE: Knowledge and understanding of primary care.
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