Team Leader

2 weeks ago


Hartlepool, Hartlepool, United Kingdom NECSWS Full time
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

Job Description:

Location:
Hartlepool

Full time - Permanent

  • Own and improve performance across an expanding team of advisors who process financial assessments for Adult Social Care.
  • Knowledge of the Care Act 201
  • Responsible for an overall minimum of 95% accuracy in all contract delivery.
  • Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately.
  • Demonstrate exceptional motivational skills.
  • Responsible for the day to day management of people.
  • Coordinate resources for current and future contracts in line with business and customer requirements.
  • Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required.
  • Experience of training and developing individuals.
  • Must fully understand the detail of the contract/s for which they are responsible.
  • Have a political awareness of the organisations/government departments they are responsible for delivering services on behalf.
  • Is able to effectively manage third party relationships that support NEC delivery and escalate to Service Manager where required.
  • Works with the Service Manager to achieve efficiencies and continuous improvement, implementing agreed measures and contributing towards operational plans.
  • Maintain excellent attendance levels in line with NEC's attendance policy.
  • Drive best practice in the team delivering business update sessions to wider team members including designing and delivering high quality training material and sessions.
  • Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required.
  • Ability to travel.
  • Deputise for the Service Manager, where required.

Qualifications:

ESSENTIAL:

  • Experience of processing financial assessments and working within Adult Social Care.
  • Sound and up to date knowledge of Welfare Benefits.

Desirable:

  • Fluent in either German, French or Italian, both written and oral
Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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