Senior Primary IT Technician

2 weeks ago

Croydon, Greater London, United Kingdom Harris Federation Full time
We are looking for a Senior Primary IT Technician to join the Harris Federation central team.

About Us
The Harris Federation is a leading education charity with 52 Harris primary and secondary academies across London and Essex. The founder, Chairman and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.

We now educatealmost 40,000 young people and closing the gap between children from disadvantaged backgrounds and their peers has always been a core mission.


The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London.


Our central team comprises a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies.

Across a multitude of key departments, we maintain an outstanding body of staff all integral to supportingcentral and academy finance, HR, Data, Estates management, Talent and many more.


Main Areas of Responsibility

Your responsibilities will include:

  • To provide highquality technical IT support, advice and guidance, in accordance with ITIL and Harris principles, to Head Office staff as well to staff and students at our academies as required.
  • To ensure that all IT Support needs are logged appropriately on the Service Management system.
  • To retain ownership of Academy IT Support tickets and ensure staff are regularly informed of the status of their support ticket.
  • To ensure that IT support tickets are resolved within the target resolution time as dictated by the Service Level Agreement.
  • To reroute or escalate IT support tickets to the appropriate team as necessary and work with 3rd line support, Project Managers and other stakeholders to achieve resolution.
  • To identify, implement and document workarounds for desktop related problems within the Knowledgebase.
  • Identify recurring IT incidents and perform root cause analysis to identify the underlying cause. Notify the key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to delivera service

Qualifications & Experience

  • Be a confident communicator at all levels, with excellent verbal and written communication skills
  • Be selfmotivated, with a cando attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
  • Have the ability to selfmanage, organise, and prioritise tasks and work under pressure during troubleshooting and problemsolving
  • Be professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
  • Have good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products
  • Demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving
  • Have the ability to react quickly and effectively to issues and opportunities
  • Have significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment
  • Have current, in depth experience of supporting Windows 10 PCs, laptops and tablets
  • Have recent experience of supporting Apple products, including iMacs and iPads, in an educational environment.
  • Have proven experience of supporting Microsoft products, including Office 365, SharePoint, and other desktop related products, and of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows ServerActive Directory
  • Have a proven track record in working to strict timescales and of working with staff at all levels
  • Have experience of delivering small projects, management of scope and customer expectations

Professional Development & Benefits
Our people are at the heart of our success.

We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre.

We invest in our staff with support, coaching, mentoring, and a wide rangeof top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan includingaccess to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits.


We offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with 2 days from home and 3 days either with the team at our office in East Croydon or visiting one of our academies.

**Safeguarding Notice

  • Master Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIANBasic Salary - £36,000OTE - £40,000Working Hours - 42 Hours per week, including weekendsLocation - CroydonThis is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward.Responsibilities of a Master Technician Support...

  • Senior Primary and Community Development and Delivery Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom South West London Integrated Care Board Full time

    Job summary This is an exciting opportunity for an ambitious senior manager to be at the heart of the development and delivery of initiatives for Primary and Community Care, in line with SWL ICB and Croydon Place based priorities. The overarching focus of the role is to improve access, experience and health outcomes through integrated care delivery...

  • KS2 Maternity Leave Temporary Cover Classroom Teacher

    1 month ago

    Croydon, Greater London, United Kingdom West Thornton Primary School Full time

    Salary: Outer London MPS/UPSContract: Maternity Leave Temporary Cover, Full-Time - (temporary contract to cover maternity leave, this is expected to last approximately one year. However, should the individual on maternity leave decide to return earlier, we will terminate the contract with one month's notice)Location: West Thornton Primary School - Rosecourt...

  • KS2 Maternity Leave Temporary Cover Classroom Teacher

    2 weeks ago

    Croydon, Greater London, United Kingdom West Thornton Primary School Full time

    Salary: Outer London MPS/UPSContract: Maternity Leave Temporary Cover, Full-Time - (temporary contract to cover maternity leave, this is expected to last approximately one year. However, should the individual on maternity leave decide to return earlier, we will terminate the contract with one month's notice)Location: West Thornton Primary School - Rosecourt...

  • Senior Service Advisor

    2 weeks ago

    Croydon, Greater London, United Kingdom Perfect Placement Automotive Recruitment Full time

    Senior Service Advisor Required in Croydon, Surrey- Basic £28,000 + £10k OTE uncapped:45 Hours per week Monday Friday with NO WEEKENDSMotor Trade Vehicle Senior Service Advisor required for Family Run Car Dealership in Croydon, Surrey.The Senior Service Advisor will be working alongside another Vehicle Service Advisor and will be responsible for providing...

  • Senior Service Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom MET Recruitment UK Ltd Full time

    Senior Service TechnicianPermanentLondon (covering Postcodes SL, EN, CR)Competitive SalaryWhat's on offer? Competitive Salary Monday to Friday 8am 5pm with flexibility required, plus weekend rota Paid overtime available 24 days holiday plus bank holidays, increases after 5 years Simplyhealth Cash Plan (including retail discount scheme) Critical Illness...

  • Warehouse Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom Talented People Solutions Commercial Ltd Full time

    Job title Warehouse Technician – AV & Lighting - EventsArea Croydon - Office based - No remote or Hybrid offered due to the nature of the role.Salary £25kPublic Transport or own transportWhat you will be doing? To work in close cooperation with the Warehouse Senior Team to deliver an overall and seamless operation of all Warehouse dispatch activities. To...

  • Reliability Maintenance Engineering Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom Amazon Talent Acquisition Full time

    Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.We are looking for a motivated technician who enjoys working in a team.The job is about maintaining our equipment in a safe way to a high standard.Focusing on planned preventative maintenance you will engage...

  • Reliability Maintenance Engineering Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom Amazon Talent Acquisition Full time

    Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.We are looking for a motivated technician who enjoys working in a team.The job is about maintaining our equipment in a safe way to a high standard.Focusing on planned preventative maintenance you will engage...

  • Senior School Administrator

    2 weeks ago

    Croydon, Greater London, United Kingdom Pinnacle Learning Ltd Full time

    Senior School Administrator - Croydon Primary School - ASAP StartAbout the School:This is a fully inclusive school with a diverse community, committed to supporting and developing the potential of all its students. This welcoming school works closely with parents and careers and the wider community to provide a cohesive, supportive learning environment where...

  • Senior IT Project Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom Harris Federation Full time

    We are looking for a Senior IT Project Manager to join the Harris Federation central team in Croydon, providing an excellent IT project delivery to our end users and customers ensuring effective delivery and handover of new services into production.You will be responsible for ensuring that all projects with an IT deliverable are delivered on time, within...

  • Senior Operations Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom GSF Car Parts Limited Full time

    We are seeking a dynamic Senior Operations Manager to join our team in Wolverhampton. As the Senior Operations Manager, you'll play a crucial role in our logistics function, ensuring smooth and efficient operations in our distribution centres. From overseeing outbound shipping activities to maintaining top-notch accuracy and quality standards, you'll be at...

  • Digital Senior QA Engineer

    2 weeks ago

    Croydon, Greater London, United Kingdom Mobilus Ltd Full time

    Our client, a renowned fitness brand, has been recognized as one of the top 50 places to work by Glassdoor. With prestigious awards for best flexible working and mental health support, the company fosters a culture of innovation, creativity, and collaboration. Working in their stimulating environment is not only rewarding but also fuels passion for driving...

  • Office Administration Assistant

    2 weeks ago

    Croydon, Greater London, United Kingdom SysFix IT Support Full time

    About usSysFix IT Support is a small business in Croydon. We are professional, agile, and our goal is to provide professional IT services to help small businesses succeed.Our work environment includes: Modern office setting Food providedWe are an IT Support business, providing a range of IT services to our clients. Based in East Croydon, right outside the...

  • Building Services Technician

    2 weeks ago

    Croydon, Greater London, United Kingdom Beeby Anderson Recruitment Full time

    The Role:Working in one of the most iconic and magical Grade 1 listed buildings in the country that stands true to its original purpose of promoting the Arts and Sciences by hosting 390 events a year in their main auditorium and 800 events in other smaller spaces.To work within the Building Services team providing M&E skills and expertise to maintain the...

  • Primary SEN Teacher

    3 weeks ago

    Croydon, London, United Kingdom Horizon Care & Education Full time

    Want to work for a company with great values? Are you compassionate? Inspiring? Dependable? Collaborative? Then we want to hear from you!Horizon Care and Education have an exciting opportunity for a Primary Teacher to join our fantastic team at Aspire Learning in Croydon! At Aspire Learning, we provide forward thinking, innovative and nurture based provision...

  • Senior Team Leader

    2 weeks ago

    Croydon, Greater London, United Kingdom Qualified Care Residential Services Full time

    A Senior Team Leader is responsible for the daily management of residential/Supported Living establishments, which provide care for many different client groups, including:Physical Disabilities Challenging behaviour Adults with learning or mental disabilities;The type of care offered will vary according to individuals' needs but may include psychiatric or...

  • Eyfs Teacher

    2 weeks ago

    Croydon, Greater London, United Kingdom EduStaff Full time

    EYFS Teacher - East Croydon, South London ECT's welcome September startThis well regarded primary school in East Croydon, South London is looking for a new EYFS Teacher - Croydon to join their established staff team. EYFS Teacher - Croydon growing primary EYFS Teacher - Croydon Role available September Permanent, Full-Time EYFS Teacher post** 'Good' Primary...

  • Senior Psychological Therapist

    2 weeks ago

    Croydon, Greater London, United Kingdom Beckmead College Full time

    The Croydon Hub is made up of Chaffinch Brook School for children with Autism and challenging behaviour; Beckmead Park Academy based across 4 sites for KS1-4 children with SEMH, both in Short Stay and highly specialised provisions; and Beckmead College a KS4 and 5 specialist and vocational college set over two campus.Psychological Therapy is a key element of...

  • Senior Power Platform Developer

    2 weeks ago

    Croydon, Greater London, United Kingdom PPF (Pension Protection Fund) Full time

    Senior Power Platform DeveloperCroydon office location with Hybrid working£61,000 to £64,000 per annum plus Civil Service PensionTenure:PermanentPosition type:Full TimeWere the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, were ready to help.We do this by paying our...