Facilities Helpdesk Co-ordinator

I have an exciting Facilities Helpdesk Co-ordinator position in the heart of Central London at a well-respected company, part of a friendly and professional team.

This is a temporary role for at least 2 months, with two shifts available: 7:00AM to 16:00 or 10:00 to 19:00.

The successful candidate will work in modern offices less than a 2-minute walk from public transport.

The ideal candidate should have a background in Facilities and Helpdesk Coordination/Administration in areas like Property Management, Real Estate, or Tenant Services.

The successful candidate will:

• Manage and maintain helpdesk services standards and operations.
• Acknowledge and action all helpdesk job requests received.
• Direct requests to the Group Despatch team.
• Work closely with other facility service lines as needed.
• Raise tickets in the in-house ticketing system.
• Perform any reasonable management requests and provide administrative support.
• Ensure health and safety compliance and information security.

• Previous experience in a Corporate Service Facilities Helpdesk role.
• Knowledge of MS Office suite.
• Excellent communication and attention to detail.
• 'Can do' attitude with enthusiasm.
• Ability to remain calm under pressure.
• Customer-focused with self-motivation.
• Positive approach to learning and exceptional organizational skills.
• Ability to work flexibly and handle complaints professionally.

Immediate interview and start available.