VP of Banking

7 days ago

London, Greater London, United Kingdom Reward Full time
Reward is currently working in multiple territories, powering, growing and delivering loyalty programmes from global retailers to the worlds' largest banking partners.
Your role is instrumental in managing and developing Reward's growing estate of portfolio of financial institution clients. This position is central to the company's vision of making everyday spending more rewarding.
The VP of Banking plays a key role in the management of key strategic partnerships, ultimately being responsible for the successful management and growth of these key partnerships.
Key Responsibilities1. Leadership and Company Strategy:
  • Collaborate with the MD and the other Commercial Directors to define and implement the departmental strategic goals and OKR's that align with the company level objectives (OKR's)
  • Set, communicate, and drive the Banking function's strategy, objectives, and key results (OKR's)
  • Lead by Example, fostering a high-performing culture and ensuring alignment with the company's core values.
  • Managing and driving a team of Client Partnership Directors / Managers to ensure that OKR's are achieved.
2. Customer Relationships:
  • Develop a strategy and responsible for delivering to achieve growth with our existing and new client partnerships based on agreed goals and objectives.
  • Overall responsible for all our UK / EU banking clients and ensuring successful and seamless launch of new clients.
  • Responsibility of our VISA Scheme relationship globally to ensure strategic and product alignment.
  • Managing Mastercard and Amex scheme relationships in place and identifying any growth opportunities.
  • Cultivate and maintain strong relationships with all clients and partners to drive company agenda.
  • Management of existing client contracts and leading the contract renewal process with each client
  • Responsible for the Banking Unit vision and working with the Banking Product Director to ensure products are satisfying our partner needs and requirements (including accountable for sales of configuration and customisation from existing clients).
3. Financial Management
  • Achieve the commercial business unit budgeted P&L, drive profitability and sustainable growth.
  • Achieve financial targets set by clients and product.
  • Develop clear targets and account plans for your clients (aligning with their objectives / KPIS's) and drive these forwards with your team and other business areas (matrix setup)
  • Support in business development opportunities that align with company objectives. This will include being accountable for RFP responses and supporting the MD with new business opportunities.
4. Thought Leadership and Business Development
  • Represent the company externally at industry events, conferences and with key stakeholders within existing and new banking clients.
  • Support in business development opportunities that align with company objectives. This will include being accountable for RFP responses and supporting the MD with new business opportunities.
  • Responsible for delivering the commercial outcomes and services to the client and end clients.
  • Cultivate and maintain strong relationships with all clients and partners to drive company agenda.
5. Reporting, Communication and Strategic Input
  • Ensure that the team is well informed about company objectives, strategies, and decisions.
  • Regular tracking on OKR's and commercial business unit performance, with plans to address gaps.
  • Responsible for business unit MBR's and client QBR's and MBR's
  • Collaborate effectively with your senior leadership team (SLT) colleagues and support in achievement of OKR's.
  • Support the development of company updates and any other managerial packs
6. Culture
  • Uphold and promote the company's culture, ensuring a positive employee experience.
  • Develop talent and support career progression within the team, creating the future leaders of the business.
  • Drive accountability and ownership through your business unit
Skills, Knowledge and Expertise
  • Proven experience as a senior level executive managing multiple banking customers.
  • Strategic mindset with the ability to define solutions that aligns banking clients, Retailers and Reward objectives.
  • Experience in managing business unit P&L and driving commercial outcomes to achieve set goals within agreed budget.
  • Strong background in contract negotiations, sales and working within matrix environment with product, marketing, and Insight teams to achieve set OKR's.
  • Demonstrated success in cultivating and maintaining customer relationships.
  • Strong financial acumen with a strong record of driving revenue growth and increasing margins.
  • Experience in preparing C suite reports and company communications in relation to their business area.
  • Ability to bring banking clients on a journey that aligns with defined account plans that supports in driving programme and Reward success.
  • Data-driven to assist in making informed decisions and determining the subsequent course of actions.
  • Experience in responding and presenting to RFP's and clients as part of the sales process.
  • Knowledge of customer engagement, rewards, or loyalty within the banking sector
Benefits
  • 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
  • Company holiday between Christmas & New Year (extra 3 days)
  • Pension with Hargreaves Lansdown – 4% matched contribution
  • Private healthcare with Vitality for yourself and any nominated dependents
  • Early finish on the last Friday of the month (3pm)
  • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
  • Cashback/discount shopping site (Perks at Work)
  • Flexible working options – we are operating a hybrid working model from our London office (to be agreed with your manager)
  • Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few

Our vision is to be a global leader in customer engagement, helping brands to create customers of the future. How do we achieve this? By making everyday spending more rewarding, we make every interaction count, delivering billions in rewards.

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