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Credit Controller

3 months ago

Swadlincote, Derbyshire, United Kingdom Fakro GB Full time

1. Purpose of the Role


To maintain and update the Sales Ledger in an accurate way, ensuring that monies are collected in a timely manner.


2. Essence of Role - Key Accountabilities

  • Create, review, and regularly monitor credit limits using credit reference agency information and individual customer history.
  • Maintain accurate and up to date customer details and account records.
  • Timely collection of trade debt and prevention of bad debt.
  • Provide support and guidance to local branches and other group companies to enable effective debt collection.
  • Maintenance and updating of the NMBS portal.
  • Processing payments received into the bank account onto the customer accounts.
  • Recording of all bank receipts (Cash, Cheque, Card & BACS) into the cash book.
  • Taking payments using the Worldpay portal.
  • Calling customers and querying outstanding invoices.
  • Sending monthly reminders/statements for overdue debt.
  • Put customer accounts on stop where required.
  • Liaise with external debt collector when all internal collection routes have been exhausted.
  • Handling all invoice queries and resolutions with customers/members of staff.
  • Providing duplicate PODs/collection notes when required.
  • Processing all credits/returns.
  • Processing of service invoices.
  • Turnover reporting as and when required.
  • Lead biweekly meetings with the Finance Manager & Financial Director to provide updates on outstanding debtors.
  • Dealing with customer/supplier queries in a courteous and efficient manner.
  • Working closely with the Internal Sales team to resolve queries.
  • Ensure the company policy of phone answering is maintained (maximum 3 rings.)
  • Any other duties that may be required.

Credit Controller Competencies
-
Teamwork and Cooperation_

  • Genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively; may be shown in any role in a team.
  • Being willing to help colleagues complete a task. Understanding need for cooperation to achieve larger organisation objectives. Makes personal sacrifices to meet organisation needs. Stands by decisions that benefit the organisation, even if they are unpopular or controversial.
-
Service Orientation_

  • A desire to help or serve others to meet their needs. Focus is on first understanding others needs and then doing something to help.
  • Takes personal responsibility for correcting customer service problems. Corrects problems promptly and undefensively.
-
Achievement Orientation_

  • Making specific changes in system or in own work methods to improve performance.
  • Monitoring or checking work or information; setting up and maintaining systems of information.
  • The need to pursue highest standards in every aspect of work.
  • Proactively looks for new ideas, questions the way things are done and proposes changes.
-
Numeracy_

  • Ability to analyse, process and present numerical information such as financial and statistical data.
  • Is relaxed and confident when dealing with numerical data.

Salary:
Up to £25,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Swadlincote: reliably commute or plan to relocate before starting work (required)

Experience:

- credit controlling: 3 years (preferred)

- administration: 3 years (preferred)

Work Location:
One location

Application deadline: 10/03/2023