Technical Business Analyst

7 days ago

Chorley, Lancashire, United Kingdom TVS Supply Chain Solutions UK & Europe Full time

This is an exciting opportunity to join TVSSCS as a Technical Business Analyst on one of our product teams. Our Business Analysts are responsible for supporting the Product Owners and wider Product teams on ensuring we have identified, documented, and converted customer requirements into clear, well defined, testable work items.

Make sure to apply with all the requested information, as laid out in the job overview below.

As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team.

The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required

For large IT programmes, the Business Analyst will work with the wider IT programme team, product owners, and developers to ensure cross functional team deliveries and well defined and planned in a coherent way.

Main Duties and Responsibilities:

Identifying and documenting Technical/system Requirements.
Ensuring complete and up to date documentation of functional spec and process for product features.
Ensure user guides are complete and up to date for product support teams.
Ensuring correct configuration management is carried out and documented for product changes.
Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration.
Carry out impact analysis for changes, especially where these changes span multiple products.
Coordinate across teams to ensure joined up delivery.
Capturing, documenting, and communicating integration / third party requirements.
Liaise with Software Developers during technical design development
Support Software QA team in the development of System Test Specifications and co-ordination of user test activity based on the functional specifications and business scenarios.
Where necessary will perform and support others in performing software testing.
Provide process and operational support documentation.
Deliver project activities in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader and Business Owners.
Assist the support team in fault finding and problem resolution with existing IT Systems.

Knowledge, Skills & Experience:

Self starter, able to work on activities with minimal supervision
Strong analytical, problem solving and process analysis skills
Excellent working knowledge of basic project management methodologies
Exceptional oral and written communicator, able to talk to technical and non-technical colleagues and clients
Experience of working on agile IT projects
Self-driven, confident to lead and to listen to others
Manage and track multiple projects across teams and third parties.

Desirable

Understanding of supply chain application systems and business processes
Working knowledge of BPMN

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

Competitive Salary and pension scheme with life assurance
25 Days Holiday (plus 8 statutory Bank Holidays)
Holiday buy back scheme (5 Days)
Employee Assistance Programme supporting wellness with immediate access to:

  1. GP consultation and second opinions
  2. Mental health support
  3. Financial and Legal support
  4. Wellbeing and healthy living support
Employee referral scheme with financial reward
Professional Membership and Study Sponsorship
Pass scheme (£100 to undertake training of your choice)
Subsidised canteen

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative, and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

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