Patient Services Reception Advisor

1 week ago

Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

Role Purpose
Working as part of a team to support the work of doctors and clinicians, the post-holder is:

  • responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner;
- responsible to the Reception Manager for the management and operation of the assigned Reception or Sub Reception area at any of the Practice's sites, i.e. Sage Cross, Suite 8 and/or Asfordby;
- an important point of contact for patients and is as a focal point of communication between patients, doctors and other medical staff.

Role Responsibilities
In proactively managing an allocated Reception Desk and Suite the post-holder's role will include:
Reception Desk Management

  • Meeting and greeting patients in a calm and professional manner and directing patients to the appropriate Waiting Areas.
  • Booking and rescheduling appointments and informing patients of booked, cancelled or rescheduled appointments.
  • Liaising with doctors and/or clinicians prior to booking patients' appointments and telephone calls.
  • Actively manage doctors' phone lists to reduce the impact of unnecessary burdens.
  • Receiving, making and diverting telephone calls and taking messages.
  • Dealing with queries, problems, complaints and registering new patients in accordance with the Practice's protocols, policies and procedures.
  • Dealing with and responding to requests from doctors and clinicians.
  • Coordinating administrative procedures, supporting medical examinations and, when required, be a chaperone.
  • Dealing confidentially, efficiently and politely with enquiries arising from patients, or from other health professionals in respect of patients, both in person and on the telephone, and in particular enquiries regarding test results.
  • Meeting the needs of patients and clinicians.
  • Managing and checking patients' urine specimen, height, weight and visual acuity and entering the results on the computer.
  • Issuing forms and taking payments when applicable.
  • Preparing, checking and tidying consultation rooms, treatment rooms and reception areas
- including noticeboards and patient information leaflets; ensuring that consultation rooms are equipped and stocked ready for doctors and clinicians to receive patients.

  • Ensuring the efficiency of appointment system and monitoring flow of patients into consulting and treatment rooms.
  • Ensuring that patients without appointments but who need 'urgent consultation', are when possible, seen in a logical and nondisruptive manner.
  • Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover.
  • Advising patients of the relevant charges for 'nonpaid for services', taking payment and issuing receipts.
  • Recording home visits on clinical system including all relevant information and where necessary refer to the Duty Doctor.
  • Ensuring that requests for prescriptions are actioned in accordance with the Practice's policies and procedures.
  • Actioning and recording requests for other services including ambulance transportation and interpreters.
Management of Appointment System

  • Ensuring total familiarity with the appointment system including regular and incidental variations.
  • Booking appointments, single point of access requests and recalls; and ensuring sufficient information is recorded to retrieve medical records.
  • Monitoring the effectiveness of the system and report any problems or variations required.
Administration Duties

  • Updating the computer with relevant information.
  • Updating the selfcheck in system when required
  • Checking & actioning cancellation line messages
  • Updating White Boards on a daily basis.
  • Filing / checking notes / pulling notes when required.
  • Sorting post, scanning and attaching documents to patient records.
  • At the end of the evening surgery
a) Checking and locking roomsb) Securing the building at the end of the day.c) Ensuring the car park is empty and locking gates.d) Refilling doctors / nurses / examination roomsPersonal & Continued Professional Development

In addition to attending meetings, the post-holder will undertake, achieve and maintain the mandatory level of informal and formal training required to meet the Practice's expectations in terms of service standards, patient care, quality and performance.


Additionally, the post-holder is expected to:
- participate in training and supporting other Practice employees or service providers;
- take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

In support of the post-holder's continued personal and professional development, the post-holder will:

  • participate in an annual Performance Appraisal to review the individual's performance against agreed targets;
- take responsibility for maintaining and updating their own personal and/or professional developm

  • Patient Services Reception Advisor

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

    Role PurposeWorking as part of a team to support the work of doctors and clinicians, the post-holder is:Responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner; Responsible to the Reception Manager for the management and operation of the assigned...

  • Patient Services Reception Advisor

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

    In proactively managing an allocated reception desk and suite the post-holder's role will include: Reception Desk Management - Meeting and greeting patients in a calm and professional manner and directing patients to the appropriate waiting areas. - Booking and rescheduling appointments and informing patients of booked, cancelled or rescheduled appointments....

  • Customer Service Advisor Melton Mowbray

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Eden Tyres & Servicing Full time

    We're looking for a customer service advisor to join our friendly Melton Mowbray team. This role will be working on our busy garage reception desk, assisting customers face to face and over the phone. This position would suit someone who has previous customer service experience and has a friendly, professional demeanour. Previous experience in the automotive...

  • Mortgage Advisor

    3 weeks ago

    Melton Mowbray, Leicestershire, United Kingdom Connells Full time

    Job DescriptionConnells Estate Agency are looking for a Mortgage and Protection Advisor to join them in Melton Mowbray.What’s in it for you? Excellent internal progression to support your career aspirationsLucrative earning potential and uncapped commissionAbundance of lead opportunitiesSupportive and rewarding environmentIndustry leading training and...

  • Head of Clinical Services

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

    Job summary We are looking for someone witha passion for providing high-quality care and the experience to manage adiverse team of healthcare professions. The role will involve workingboth clinically and as a vital member of the Management Team. As a large GPPractice, we have opportunities for clinical staff in a range of disciplines tosupport our...

  • Head of Service Care and Support

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

    We are looking for someone witha passion for providing high-quality care and the experience to manage adiverse team of healthcare professions. The role will involve workingboth clinically and as a vital member of the Management Team. We alreadyemploy nurses (including specialists in mental health, long-term conditions,acute care and end of life care),...

  • Care Navigator/receptionist

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Vale Medical Group Full time

    Receptionist/Care Navigator Hours:Full time/Part time hours, with the ability to work extra hours to meet business demands.Must be able to work between the hours of 8am & 6.30pm & extended accessSalary & Benefits:A comprehensive benefits package is offered, including:Company sick payNHS Pension Scheme.25 days holiday + Bank Holidays, rising to 27 days after...

  • Dental Nurse

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom MBR Dental Full time

    Dental Nurse / Melton Mowbray, Leicestershire / Part TimeMBR Dental are currently assisting a dental practice located in Melton Mowbray, Leicestershire to recruit a Dental Nurse to join their team on a permanent basis. * Available as soon as possible. * Will take notice periods into consideration. * Mixed practice environment. * Part time opportunity – 30...

  • Customer Service Advisor

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom The AA Full time

    This is the job:Salary: £21,320.04Location: Melton MowbrayWorkstyle: Office based until fully trained then Dynamic working between the office and homeContract: Permanent Full-timeHours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00Do you get a kick out of solving problems?Are you energized by speaking to customers?Well then, we just might make...

  • Customer Service Advisor

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Funbikes Full time

    Funbikes is a market-leading retailer of adult and child outdoor vehicles and toys and we are currently looking for enthusiastic individuals to expand our customer support team on a full-time basis.Depending on experience, we are willing to offer a competitive wage starting at minimum - but the opportunity to progress will be readily available. We pride...

  • Customer Advisor

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Boots Full time

    SummaryJob Reference: 230529BR Job Reference:B RMelton Mowbray, CheapsideFixed Term22.5 HoursThe hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain...

  • Occupational Therapy Assistant

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Priory Healthcare Full time

    Burton Park is a 50 bedded inpatient specialist neuro-rehabilitation service for treating and discharging people with complex neuropsychiatric needs.The site is split across 3 units: Warwick Lodge specialise in providing support and care for people living with permanent cognitive impairment and progressive neurological conditions. Cleves Lodge specialise in...

  • Registered Mental Health Nurse

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Health Recruit Network Full time £20 - £26

    Location Melton Mowbray Sector: Dementia ,Learning Disabilities ,Mental Health Job type: Temporary Salary: £ £25.64 per hour Contact: Valentins Lukasenoks Contact email: Contact phone: Expiry date: Startdate: Agency Registered Mental Health Nurse - Burton Park | Up to £25.64 per hour | Melton Mowbray | Days/Nights | Temporary Are you a...

  • Dental Receptionist

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Melton Orthodontics Full time

    Dental ReceptionistAs a Dental Receptionist, you will be a great communicator and someone who really cares about providing excellent care to our patients within the practice or on the phone.Your Role Providing patients of the practice with a warm welcome and making them feel at ease. Being knowledgeable about the services the practice provides. Answering the...

  • Permanent Veterinary Surgeon

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Recruit4vets Ltd Full time £65,000

    Permanent Veterinary Surgeon - Melton Mowbray, Leicestershire Type: Small Animal Practice: Small Animal Team : Their friendly team (Between both branches) comprises 5 Veterinary Surgeons, 4 experienced Registered Veterinary Nurses,1 Student Nurse 2 Nursing Assistants, and 3 Receptionists. They are a very encouraging team who are always willing to step...

  • Temporary Receptionist

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Express Recruitment Full time

    Roles & Responsibilities Meet and greet customers on the reception desk Handle telephone enquiries and signpost to relevant department Handle ad hoc administration tasks including processes accounts documents Set up and prepare meeting rooms Input data onto the local systemSkills & Experience Previous customer service, receptionist or administration...

  • Vehicle Technician

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Jago Consultants Ltd Full time

    Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?If the answer is yes to the above then we want to hear from youOur dealership is looking to recruit a new Vehicle Technician.About the positionYou will be welcomed into a friendly team and have the opportunity to...

  • Vehicle Leasing Sales Consultant

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Radius Payment Solutions Full time

    Job title: Sales ConsultantSalary:OTE £37,000 (basic salary + commission)Working Hours:Monday to Friday (37.5 hours)Location:Melton Mowbray, LE14 3PDHeard of us?We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We...

  • Phlebotomist

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Latham House Medical Practice Full time

    Job summary Part-time (35 hours per week) Latham House Medical Practice,one of the UKs largest doctors surgeries, are looking for a committed, innovative,and enthusiastic Phlebotomist to join our semi-rural Practice based in the towncentre of Melton Mowbray. Previousphlebotomy experience is essential. You will need to have excellentcommunication skills...

  • Staff Nurse Required

    1 week ago

    Melton Mowbray, Leicestershire, United Kingdom Health Recruit Network Full time

    Exciting Opportunity Alert RGN/ RMN/ RNLD Required - Days/ NightsCalling all passionate and dynamic Nurses Are you ready to embark on a fulfilling journey in the heart of Melton Mowbray? Join us, where we're not just offering a job, but a chance to make a real difference in people's livesAbout Our Service: Step into our 50-bed neurobehavioral locked...