Motor Insurance In-house Engineer

1 week ago

Birmingham, Birmingham, United Kingdom AXA UK Full time
About the role

It's an exciting time to join the Motor Engineering department here at AXA.

As an In-house Engineer, you'll be responsible for providing technical expertise to our Motor Claims Department, Brokers and Customers while successfully managing and controlling damage spend on Motor Insurance Claims.


You'll be instrumental to the team by undertaking remote vehicle inspections using the most appropriate methods such as written reports, data, and digital imaging, to ensure the accurate valuing of the motor vehicle claims.

We see ourselves as one big team, where development and the sharing of knowledge is a top priority, so you'll be someone who thrives off working within a positive and diverse team.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at least 40% of your week away from home, or at one of our office locations.


For applicants who do not live within a commutable distance from the Birmingham, Bolton or Haverhill office, we would be happy to consider Location Independent working.


What you'll be doing:
Reviewing and negotiating settlement of all motor vehicles, liaising directly with our customers.
You'll be working to agreed timescales and business parameters, depending on the business needs.
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service.
Building and maintaining professional working relationships with a range of suppliers.

Supporting all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.

Ensuring all work is carried out within agreed KPI's and SLA's and in accordance with our company values.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest.

Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

About you

What we're looking for:
Proven experience in assessing damage to all types of motor vehicles, preferably in relation to Motor Vehicle Insurance claims.
Knowledge of Farm, Agricultural equipment and Commercial vehicles would be a bonus.
Experience in damage estimating, repair cost negotiation and vehicle valuations.
Having an Automotive Technician Accreditation (ATA) for Vehicle Damage Assessment is an essential requirement.
Incorporated membership of the Institute of Automotive Engineer Assessors (IAEA), would be desirable but not essential.
An expert user of the Audatex damage assessment system and CAP valuation software.
Developed communication and organisational skills.
You'll be a team player with a positive can-do attitude.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer


At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:
Competitive annual salary dependent on experience
Annual company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
25 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits


To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV.

We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics.

If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to

#LI-Hybrid

About AXA


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

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