Complaints Officer

2 weeks ago


Croydon, Greater London, United Kingdom Croydon Council Full time

The Corporate complaints team is looking for an individual to support the elected members (Councillors & MP's) of London Borough of Croydon in managing their enquiries/questions.

This includes supporting the elected members with using the online system and reporting any technical issues. Where required this role will also support chasing due and overdue enquiries as needed.


This role will also require a close working relationship with the Mayors Office to ensure Mayoral enquiries are responded to on time and to a high standard.


This role will also feed into the design and delivery of improvement plans to ensure that the council adopts and embeds a learning culture and is safe from financial and reputational harm.


Can you:

Use your own initiative and take responsibility for your area of work

Identify trends and areas of improvement

Collaborate with others

Demonstrate high customer service standards

Put residents at the heart of what you do

Monitor and work to deadlines

Train and guide others on how to use systems

Full time 36 hours per week

Closing date: 13th June 2023 at 11:59pm

Equal Opportunities and Safeguarding Statement


As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.


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