Policy Specialist

1 week ago


Surrey Quays, Greater London, United Kingdom Eze Castle Integration Full time

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.

From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.

More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

This includes daily support incidents, desktop and advanced server troubleshooting and hardware/software installation and troubleshooting.

The candidate will interface with high profile financial industry client(s) daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism.


Intermediate understanding of networking concepts:
Deployment and troubleshooting of operating systems and applications
Microsoft Windows 7/8/10, Microsoft Office , Microsoft Server 2008R2-2016
Android/iOS configuration, troubleshooting and integration with MDM solutions
Intermediate experience with public cloud technologies with an emphasis on Office 365
Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
Experience with backup configuration and basic data recovery
Familiarity with network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions)

College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 3-5 years of end user support
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Bonus points if you have:
Financial industry experience (Hedge Funds Private Equity, FoF)
Experience with Market Data vendors like Bloomberg, Reuters, Factset
Experience with virtualization software such as VMWare vSphere or Hyper-V
Basic understand of network troubleshooting (switching and routing, security ACL)
Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)
ECIs culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more Love Your Job, Share Your Technology Passion, Create Your Future Here
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