Customer Service Representative
1 week ago
Job Title:
Customer Service Representative
Location:
Chester
Salary:
£20,000 to £25,000 per annum
The Company:
Our client is a growing organisation within the Financial Services sector providing bespoke products and services, looking to expand their customer service team.
The industry:
Finance
Key Responsibilities
- Strong communication skills, both written and verbal, and ability to tailor communication to a variety of audiences.
- Continually develop your knowledge on products and services so that you can assist customers and distributors with their queries.
- On the front line, you will be the first to spot potentially fraudulent activity or recognise vulnerable customer requirements ensuring that you report and escalate as required following policy and regulatory procedures.
- Obtain supporting information and documentation to complete Know Your Customer and Anti Money Laundering checks. Have confidence to ask questions and escalate concerns where appropriate.
Essential Skills & Experience
- Customer services experience, preferably in a financial services environment.
- Antimoney laundering and know your customer regulations.
- A passion for delivering outstanding customer service.
- Desire to continually develop and improve.
- Reliable, honest and can contribute to create a thriving culture.
Package:
- £30,000 to £35,000 per annum
- Pension
- Training offerings and positive culture
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