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Ladies Ready-to-Wear Sales And Service Assistant

3 months ago

London, Greater London, United Kingdom HERMES Full time
Key responsibilities

  • Sales & Service
  • Contribution to turnover of store through selling.
  • Demonstrate warmth and patience in all dealings with our customers, always displaying a 'cando' attitude.
  • Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
  • Develop your knowledge of the after sales support processes.
  • Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
  • Client
  • Ensure strong customer communication during selling ceremony and in after sales.
  • Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
  • Accurate CRM capture and recording of client data.
  • Standards
  • Active participation in store communications such as daily team briefings.
  • Demonstrate excellent communication skills both verbal or written.
  • Maintain store standards and become familiar with daily procedures.
  • Ensure merchandise is handled with care and consideration.
  • Adherence and upholding of House procedures.
  • Familiarise yourself with the visual merchandising basics both front and back of house.
  • Carry out regular stock replenishment and organisation of product.
  • Become acquainted with all metiers.
  • Training
  • Successfully participate in and complete any training provided.
  • Share information with colleagues and proactively convey learnings when interacting with clients.
Competencies

  • Demonstrate good team spirit in the workplace.
  • Acts as a team player.
  • Take initiative.
  • Demonstrates warmth and empathy, especially with objections.
  • Stays calm when under pressure whilst also being adaptable and versatile.
  • Acts as a true ambassador of the House.
  • Hold a high level of personal standards.