Health Care Assistant

2 weeks ago


Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

Communication:
Recognise and maintain confidentiality of information relating to patients and their records.

Ensure clarity in communicating with patients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge.

Report changes in patients condition to the registered nurse on duty and participate in shift hand over to ensure effective continuity of care.

Contribute to the on-going support of patients and others significant to them, enabling patients to maintain their interests, identity and emotional well-being.

Welcome patients, their families and other visitors to the department. Introduce them to the facilities and services provided. Answer the telephone on a clear, friendly, helpful and professional manner. Take any messages accurately and refer to a registered nurse as necessary.

Demonstrate a caring approach to patients, their families and visitors and to have good verbal and non-verbal communication skills. Leadership Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families and carers.

Set high standards of care for the department, including department cleanliness, safety etc., are maintained so that the patients experience is excellent.

Constructively challenge practices as necessary, which impact on patients care and/or staff wellbeing.

People/Management Excellence Have the ability and knowledge to competently deal with an emergency situation.

Manage his/her time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members.

Undertake general clerical duties that may be associated with the smooth running of the department. This will include data entry following training.

Assist in the maintenance of department equipment and stock levels, e.g. equipment, etc.

Professional Responsibilities At all times to adhere to statutory, mandatory, Trust guidance and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England Adopted and adapted for use at NGH January 2014.

Attend department monthly meetings and Safety huddles. Maintain own statutory, mandatory training, and divisional /directorate specific essential training. Maintain and complete Band 2 competency framework. Complete the HCA training programme.

Undertake the Care Certificate within the time frame of three months, successfully completing as soon as possible thereafter. Be self-motivated and seek ways to flexibly extend own knowledge skills. To have an awareness of nursing policies and procedures. Identify learning needs in self, negotiating a Personal Development Plan recognising own limitations.

Understand own limitations and know where to find advice and assistance. Act as a role model for new starters in the area. Adhere to the Trust uniform policy. Quality Assurance and Monitoring Actively promote evidence-based practice within the clinical area.

Identify and report any untoward incident/accident, problem and risk as soon as possible to the nurse in charge. Corporate Responsibilities Act as a role model in customer service towards visitors to the hospital. Facilitate any measures to help achieve directorate/divisional and Trust targets and agendas. Share best practice through meetings, huddles and forums.
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