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Massage Therapist
3 months ago
Spa Therapist
JOB TITLE:
Spa Manager
REPORTING TO:
To carry out Spa and beauty services in a professional and
MAIN PURPOSE OF JOB:
friendly manner whilst delivering a high standard of customer service and working towards the aims and objectives of the Spa
GENERIC KEY ACCOUNTABILITIES
:
People
- To take pride in everything I do
- To consistently deliver outstanding hospitality
- To anticipate and react to the needs of our guests
- To be an ambassador for the Macdonald Brand
- To take ownership for my personal development and performance
- To contribute to the overall effectiveness and performance of my team
Product
- To consistently deliver Macdonald core standards which are relevant to my role
- To maintain a safe and clean environment
- To take responsibility for understanding our products and services
- To proactively look for ways to improve or enhance the guest experience
- To use feedback to improve my personal performance whilst activity encouraging feedback from others
- To give my full to support to company initiatives
Process
- To complete and act upon training (including statutory) in line with company policy and procedures
- To follow all processes assigned to my role ensuring full compliance
- To identify any barriers or challenges which may prevent me from delivering on agreed processes
- To take responsibility for keeping up to date with any changes in my department
Profit
- To have an awareness and understanding of operational costs related to the performance of my job role
- To look for ways to protect the profit of the organisation without compromising the guest experience
- Be aware of department objectives and ensure all sales
- To promote the products and services to our guest at every opportunity
- Spot and act on every opportunity for sales
- To act upon any reasonable instructions from management as pertains to my job responsibilities
- To be familiar with all hotel facilities, events and activities
JOB SPECIFIC ACCOUNTABILITIES
:
To take Spa/beauty treatment bookings following the correct procedures To work on the club/spa reception, meeting and greeting guests as and when required
- Undertake full assessment of clients' requirements and suitability of treatments and products offered
- To carry out treatments to a high standard ensuring client confidentiality and high levels of customer care at all times
- Use the company home prescription form to prescribe retail products to all clients during and following spa treatments
- To deal with customer comments and complaints in the correct manner and in line with the company procedure
- Actively maintain a good knowledge of all Spa services and products, attending company Spa training sessions
- To assist the Senior Therapist / Spa Manager and Club
- To ensure all equipment is in safe working order, maintained and serviced to the required standard
- To achieve all treatment and retail targets set by your Spa
- To suggest methods of promoting and up selling the Spa, to proactively drive column space with telephone calling to hotel residents and Spa client data base
- Follow all Health and Safety procedure and instructions accordingly and ensure a safe Spa and Hotel
- To assist with salon and retail stock checks when requested to do so by the Spa Manager
- To carry out any reasonable task as requested by
KEY MEASURES
:
Brand standard audits
- Health & Safety checks
- Guest feedback
- Trip Advisor
- AA inspection outcome
- PSN audits
- EHO reports
I have read and fully understood the responsibilities and accountabilities related to my role.
Date:
_________________
Position:
_________________
Printed Name:
_________________
Signature:
_________________
Job Types:
Full-time, Part-time, Zero hours contract
Salary:
£12.50-£13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Onsite parking
- Referral programme
- Wellness programme
Schedule:
- Flexitime
Ability to commute/relocate:
- Ascot: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Massage Therapist (preferred)
Work Location:
In person
Flextime