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Massage Therapist

3 months ago


Ascot, Windsor and Maidenhead, United Kingdom Macdonald Hotels Limited Full time

Spa Therapist

JOB TITLE:

Spa Manager

REPORTING TO:
To carry out Spa and beauty services in a professional and

MAIN PURPOSE OF JOB:
friendly manner whilst delivering a high standard of customer service and working towards the aims and objectives of the Spa

GENERIC KEY ACCOUNTABILITIES
:
People


  • To take pride in everything I do
  • To consistently deliver outstanding hospitality
  • To anticipate and react to the needs of our guests
  • To be an ambassador for the Macdonald Brand
  • To take ownership for my personal development and performance
  • To contribute to the overall effectiveness and performance of my team

Product

  • To consistently deliver Macdonald core standards which are relevant to my role
  • To maintain a safe and clean environment
  • To take responsibility for understanding our products and services
  • To proactively look for ways to improve or enhance the guest experience
  • To use feedback to improve my personal performance whilst activity encouraging feedback from others
  • To give my full to support to company initiatives

Process

  • To complete and act upon training (including statutory) in line with company policy and procedures
  • To follow all processes assigned to my role ensuring full compliance
  • To identify any barriers or challenges which may prevent me from delivering on agreed processes
  • To take responsibility for keeping up to date with any changes in my department

Profit

  • To have an awareness and understanding of operational costs related to the performance of my job role
  • To look for ways to protect the profit of the organisation without compromising the guest experience
  • Be aware of department objectives and ensure all sales
opportunities are exploited (OWS)

  • To promote the products and services to our guest at every opportunity
  • Spot and act on every opportunity for sales
  • To act upon any reasonable instructions from management as pertains to my job responsibilities
  • To be familiar with all hotel facilities, events and activities

JOB SPECIFIC ACCOUNTABILITIES
:
To take Spa/beauty treatment bookings following the correct procedures
To work on the club/spa reception, meeting and greeting guests as and when required

  • Undertake full assessment of clients' requirements and suitability of treatments and products offered
  • To carry out treatments to a high standard ensuring client confidentiality and high levels of customer care at all times
  • Use the company home prescription form to prescribe retail products to all clients during and following spa treatments
  • To deal with customer comments and complaints in the correct manner and in line with the company procedure
  • Actively maintain a good knowledge of all Spa services and products, attending company Spa training sessions
  • To assist the Senior Therapist / Spa Manager and Club
Manger with all promotions and offers, providing ideas and plans to help increase business levels

  • To ensure all equipment is in safe working order, maintained and serviced to the required standard
  • To achieve all treatment and retail targets set by your Spa
Manager

  • To suggest methods of promoting and up selling the Spa, to proactively drive column space with telephone calling to hotel residents and Spa client data base
  • Follow all Health and Safety procedure and instructions accordingly and ensure a safe Spa and Hotel
  • To assist with salon and retail stock checks when requested to do so by the Spa Manager
  • To carry out any reasonable task as requested by
Management

KEY MEASURES
:
Brand standard audits


  • Health & Safety checks
  • Guest feedback
  • Trip Advisor
  • AA inspection outcome
  • PSN audits
  • EHO reports

I have read and fully understood the responsibilities and accountabilities related to my role.

Date:
_________________

Position:
_________________

Printed Name:
_________________

Signature:
_________________

Job Types:
Full-time, Part-time, Zero hours contract

Salary:
£12.50-£13.50 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexitime
  • Free parking
  • Gym membership
  • Onsite parking
  • Referral programme
  • Wellness programme

Schedule:

  • Flexitime

Ability to commute/relocate:

  • Ascot: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Massage Therapist (preferred)

Work Location:
In person

Flextime