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Technician
3 months ago
The Role
Technicians are assigned to an Operating Entity. Technicians are responsible for providing technical administration support to broking staff within dedicated Business Units of the Operating Entity. A Technician will be allocated to a team of Technicians who provide specialist support organized around specialist lines of insurance.
They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.
Key Responsibilities
- Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and Team objectives are achieved
- Meets agreed targets
- Manages assigned projects and contribute to other projects as required
- Provides relevant management information to Team Leader when required
- Assists in the creation of comprehensive client and broking documents
- Processes slips, quotes, indications and endorsements
- Performs technical duties (including data entry, credit control, chasing subjectivities)
- Keeps informed of all regulatory and legal changes which impacts on the job role
- Ensures up to date records are maintained at all times on the Company systems
- Responds appropriately to urgent issues as they arise
Skills & Attributes
- Experience working in Insurance
- Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
- Able to undertake and demonstrate competence in technical training, as required by the industry regulator
- Technical expertise in allocated business lines (this will be developed with experience of the role and is not essential for recruitment purposes)
- Preference will be given to applicants who have worked in Insurance or a customer facing environment
- Attention to detail with ability to produce accurate documentation
- Ability to work effectively within a team and answer queries from less experienced members of staff
- Prioritisation and organisational skills
- Self-motivated
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- Willingness to study for professional examinations
- Excellent organisational skills
- Confident communication both written and verbal
Qualifications
- GCSE's (or equivalent) including English and Maths essential
- A level Grade A-C (or equivalent)
- Progression towards gaining professional qualifications is desired, but not essential
