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Workplace Team Leader

3 months ago

Bristol, Bristol, United Kingdom Mainstay Full time

Job Advert:

Job Role:
Workplace Team Leader

Location:
Bristol

Monday to Friday, 40 hours per week

Salary:
Up to £28,000 per annum, plus benefits

Main Responsibilities
Responsible for the maintenance of the daily appearance of the internal and external property areas. way.

The job holder will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience.

The role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.

This role will be key in leading the workplace assistants with a focus on front of house duties, meet and greet and meeting room management ensuring security standards are of an SIA standard and all reconfigurations within the designated meeting spaces are reconfigured within set time frames and adhering to customer excellence standards.

The role relates to the execution of the Facilities Management contract for the specified Direct Line Property.

Responsible for ensuring delivery of first-class workplace standards, developing trust and loyalty from Direct Line and Ascot Services partners and delivering exemplary brand standards.


Particular aspects of the job will include:

  • To take responsibility for the presentation, cleanliness, and safety of all the areas of the site.
  • To monitor the FOH standards, presentation and timekeeping of onsite staff Be the lead in office of the future meeting room reconfiguration and portage
  • Provide and maintain a rota with all the workplace assistant requirement fitting around the customer requirements. Be able to manage the rota accordingly ensuring all ALS/KPIs are met
  • Providing on site customer experience training for all front of house team members at all times using show and tell method. Being the lead for all customer interactions relating to the workplace assistant team
  • To interact and communicate with all occupiers, staff, visitors, and colleagues in a courteous, professional, and helpful manner at all times.
  • To ensure that any breaches of security or damage is reported to the relevant authorities.
  • Daily completion of site report, to relate repairs and issues raised by occupiers, visitors, or colleagues.
  • Participation in a weekly feedback discussion between all members of the Concierge / Front of House team.
  • Be the lead for the resource Management system
  • Supervise and maintain Workplace assistant rota
  • Monitor and manage the delivery of excellent customer service and "lead from the front"
  • Be responsible for all customer experience and security standards across the workplace team, take pride in leading the fantastic team you have in place.

Experience

  • Minimum of 2 years' experience in Management and experience in an operational cleaning position with an established FM/property provider or a similar role in the highend service sector.
  • Previous experience of delivering services to a very high level of quality in a customer facing environment.
  • Demonstrable experience of firstclass Customer service
  • FAAW certificate
  • SIA licence

Personal Qualities:

  • An uncompromising desire to achieve first class, customercentric service delivery.
  • Tenacity to overcome obstacles and a bounceback ability to respond to setbacks.
  • A real focus on and attention to detail.
  • Exceptional ability to develop and maintain stakeholder relationships.
  • Unfaltering dedication to deliver on commitments made internally and to customers.
  • Good communications and leadership skills.
  • Excellent people management skills and a demonstrable commitment to equal opportunities.
  • Team Player and ability to work in an environment of collective responsibility.
  • Strong interpersonal and presentation skills.
  • Strong handson leadership qualities and one who leads by example prepared to work at levels lower than the job position when necessary.
  • Underlying desire to deliver the best customer experience possible.

About us
Mainstay provide expertise in professional services to the property industry through our highly skilled teams.

We're committed to delivering the highest levels of service, to support our customers and clients with market-leading professional services and strive to be the UK's leading professional services provider.


We pride ourselves on our people and their expert knowledge and experience, combined with our use of technology and data, to allow us to lead the way in providing the UK's property sector with the services that they require.

Together aim to deliver consistently and provide customers and clients with confidence and peace of mind.

The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclus